Fiber Installation Technician - Charter

MasTec Advanced Technologies • Maryville, MO

13d • Onsite

About The Position

The Fiber Installation Technician installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The position performs hands-on field work installing, maintaining, and troubleshooting fiber-optic and coaxial cable systems and related equipment. In some service areas, the technician supports dual-platform environments requiring use of both technologies. All work must comply with safety policies, procedures, and applicable regulations.

The technician installs, splices, terminates, tests, maintains, and repairs fiber-optic connections and network infrastructure; responds to outages; documents work and equipment; manages inventory; and provides professional customer service and technical support. The role involves independent field work at customer sites, regular travel and driving, and work outdoors in varied and sometimes extreme weather. It may involve climbing poles, ladders, roofs, and bucket trucks, carrying tools and equipment, and working at heights and in confined spaces.

The position requires a high school diploma or GED, previous experience in fiber-optic cable installation and FTTH deployment, a valid driver’s license, and the ability to meet physical and safety requirements. The schedule may vary and can include weekends, evenings, holidays, and overtime. The advertised pay is $20–$24.

MasTec Advanced Technologies describes itself as a nationwide last-mile installation and fulfillment provider with more than 2,000 full-time service professionals and technicians and over 25 years of expertise. The company offers paid training, tools, uniform, work van and gas card, benefits options, paid time off, and a promotion path.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable installation and FTTH deployment.
• Knowledge of fiber splicing and termination techniques.
• Familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• A valid driver’s license and acceptable driving record; must be able to safely operate a company vehicle and commute to customer homes.
• Must pass a pre-employment drug test, criminal background check, and MVR (driving record) check.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to read, write, and speak English clearly and professionally in person, by phone, and in writing.
• Ability to lift 60–80 pounds and climb 28–36-foot ladders; the role also describes carrying tools and equipment and climbing ladders up to approximately 32 feet, a 40-foot ladder, poles, roofs, and bucket trucks as required.
• Ability to walk across varied terrain in all types of weather while carrying tools and equipment, and to work outdoors for extended periods in any season and during inclement weather.
• Ability to safely use weight-bearing equipment, including gaffs, safety harnesses, ladders, climbing belts, straps, and climbers, within equipment weight limits.
• Ability to measure distances; distinguish wire sizes and colors; and make cable connections in tight spaces while bending, reaching, and twisting.
• Ability to work at heights, stand for 50–70% of the time, and handle small components and wires.
• Ability to use handheld communication devices and applications and complete documentation accurately.
• Familiarity with computer operating systems, communications devices such as PDAs, smartphones, routers, modems, converters, and wireless devices, and computer software applications.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Ability to operate computers and test equipment associated with the position, including signal-level meters and ohm meters.
• Ability to read and use maps, read general system layouts from blueprints, and apply basic mathematics.
• Knowledge of the National Electrical Code (NEC), National Electrical Safety Code (NESC), OSHA requirements, applicable state and local codes including G.O. 95 and G.O. 128, and policies and procedures for CATV installation activities.
• Ability to manipulate connectors, fasteners, and wire; use hand tools; and work in areas with moderate noise.
• Ability to work a flexible schedule that may include nights, weekends, evenings, holidays, and overtime.
• Ability to meet the position’s physical demands, including frequent standing, walking, lifting and carrying, climbing, balancing, stooping, kneeling, crouching, reaching, handling, repetitive motion, and eye-hand-foot coordination.
• Ability to work around extreme weather, moderate noise, dogs or other animals, construction areas, and the public.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, splice, and terminate fiber-optic cables and connectors indoors and outdoors, routing and organizing cables to industry standards.
• Test installed fiber-optic connections and perform quality assurance; identify and resolve issues.
• Maintain and repair fiber-optic equipment and network infrastructure, respond promptly to service outages, and restore connectivity.
• Keep detailed records of installations, repairs, equipment used, and network configurations; complete documentation accurately.
• Interact professionally with customers, address inquiries, explain service options, and provide technical support as needed.
• Follow safety practices and policies, and report accidents, losses, injuries, or property damage according to established policies.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory and maintain accurate device counts and records.
• Keep job knowledge current through educational opportunities, technical publications, and up-training.
• Accurately report all time worked and raise timekeeping questions, issues, or concerns with management or human resources.
• Provide high-quality service to promote customer satisfaction and represent MasTec Advanced Technologies and its partner professionally, including showing identification and wearing the uniform properly.
• Maintain punctual, regular, and consistent attendance and self-monitor performance using scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Perform general clerical work, including filing, copying, and mailing, and perform other duties as assigned.
• Travel and drive to job sites and customer homes daily; safely operate a company vehicle.
• Use maps to identify routes to customer homes and read general system layouts from blueprints.
• Use cable installation hand tools and appropriate computer or test equipment, such as signal-level meters and ohm meters.
• Work outdoors for extended periods and perform field work in varied and extreme weather conditions.

Benefits

• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefits options.
• 401(k) with a company match.
• Employee stock purchase plan.
• Paid time off.
• Highly independent work environment.
• Clear promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED