Fiber Installation Technician - Charter

MasTec Advanced Technologies • Ten Mile Creek, MD

13d • Onsite

About The Position

The Fiber Installation Technician installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The position performs hands-on field work installing, maintaining, and troubleshooting fiber-optic and coaxial cable systems and related equipment. In some service areas, technicians work in dual-platform environments using both coaxial and fiber technologies. All work must comply with safety policies, procedures, and regulatory guidelines.

Technicians install, splice, and terminate fiber-optic cables and connectors; test installations; maintain and repair equipment and network infrastructure; respond to outages; document completed work and equipment; manage inventory; and provide professional customer support. The role also involves collaborating with colleagues, updating technical knowledge, mentoring new employees as needed, cross-training, and representing MasTec Advanced Technologies and its partner professionally.

The work requires daily travel and driving to job sites, working outdoors in varied and extreme weather, and performing physical tasks such as carrying tools, lifting, climbing ladders and poles, and working at heights. Schedules may include weekends, evenings, holidays, variable hours, and overtime. The listed pay is $20–$24. The employer offers paid training, tools, a uniform, a work van and gas card, benefit options, paid time off, and advancement opportunities.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable installation and FTTH deployment.
• Knowledge of fiber splicing and termination techniques.
• Familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to communicate clearly and professionally in English, verbally and in writing.
• Ability to walk over varied terrain in all kinds of weather while carrying tools and equipment; work outdoors for extended periods and in inclement weather.
• Ability to safely use weight-bearing equipment and climb poles, ladders, roofs, and bucket trucks using appropriate safety equipment.
• Ability to carry, climb, and operate an extension ladder approximately 32 feet high and weighing approximately 90 pounds; the posting also requires climbing 28–36-foot ladders and lifting 60–80 pounds.
• Ability to measure distances, distinguish wire sizes and colors, and make cable connections in tight spaces involving bending, reaching, and twisting.
• Ability to work at heights and while standing 50–70% of the time, and to work with small components and wires.
• Ability to use handheld communication devices and applications and complete documentation accurately.
• Familiarity with computer operating systems, consumer and commercial communications devices, and software applications.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Ability to operate position-related computer and test equipment, such as signal-level meters and ohm meters.
• Ability to read and use maps to identify routes to customer homes and safely operate a company vehicle.
• Ability to use basic cable installation and hand tools, including electric drills, hammers, wrenches, and screwdrivers.
• Ability to read general system layouts from blueprints and basic knowledge of mathematics.
• Knowledge of applicable National Electrical Code (NEC), National Electrical Safety Code (NESC), OSHA, state and local codes (including G.O. 95 and G.O. 128 when applicable), and CATV installation policies and procedures.
• Valid driver's license and ability to travel and drive to job sites daily; an acceptable background and current valid driver's license are required prior to and throughout employment.
• Ability to pass a pre-employment drug test, criminal background check, and motor vehicle record check.
• Ability to work a flexible schedule that may include weekends, evenings, holidays, variable shifts, and overtime.
• Ability to perform the physical demands of the role, including frequent standing, walking, lifting and carrying, climbing, balancing, stooping, kneeling, crouching, reaching, handling, and repetitive motion.
• Ability to work in environments with moderate noise and possible exposure to animals, construction areas, and the public.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, splice, terminate, modify, repair, and disconnect fiber-optic and coaxial cables, connectors, and related services and equipment.
• Route and organize cables according to industry standards.
• Test installations and perform quality assurance checks; identify and resolve connection and service issues.
• Maintain and repair fiber-optic equipment and network infrastructure, and respond promptly to outages to restore connectivity.
• Keep accurate records of installations, repairs, equipment used, and network configurations; complete required documentation and reports.
• Interact professionally with customers, answer inquiries, explain service options, and provide technical support.
• Follow safety practices and policies, and report accidents, losses, injuries, or property damage as required.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory and maintain accurate device counts and records.
• Maintain and improve job knowledge through educational opportunities, technical publications, and up-training.
• Accurately report time worked and raise related questions or concerns with management or human resources.
• Provide high-quality service and maintain punctual, regular, and consistent attendance.
• Self-monitor performance using scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Represent MasTec Advanced Technologies and its partner professionally, including displaying identification and wearing the required uniform.
• Perform general clerical work and other duties as assigned.

Benefits

• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefit options.
• 401(k) with company match.
• Employee stock purchase plan.
• Paid time off.
• Clear promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED