Fiber Installation Technician - Charter

MasTec Advanced Technologies • Gatlinburg, TN

13d • Onsite

About The Position

The Fiber Installation Technician installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The role involves hands-on field work installing, maintaining, and troubleshooting fiber-optic and coaxial cable systems and related equipment. In some service areas, technicians work across both coaxial and fiber platforms. Work must follow safety policies, procedures, and regulatory guidelines.

Technicians install, splice, and terminate fiber-optic cables and connectors; test and maintain connections and network equipment; troubleshoot problems and restore service; document installations, repairs, equipment, and network configurations; manage inventory; and provide professional customer service. The role also involves working with colleagues on complex technical issues and network expansion, maintaining technical knowledge through training, and meeting attendance, timekeeping, safety, and service-quality expectations.

The position requires daily travel and driving to job sites and customer homes. Work takes place outdoors in varied and sometimes extreme weather, on poles, roofs, ladders, and in other elevated or confined locations. The work may involve moderate noise, animals, construction areas, and frequent physical activity, including lifting, carrying, climbing, and standing. Schedules may include nights, weekends, evenings, holidays, variable shifts, and overtime; hours can fluctuate during the year.

The employer offers competitive wages of $20–$24, paid safety and job training, tools, uniform, work van and gas card, medical, dental and vision benefit options, a 401(k) with company match, an employee stock purchase plan, paid time off, an independent work environment, and a promotion path to Field Technician Supervisor and Site Manager.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable installation and FTTH deployment.
• Knowledge of splicing and termination techniques and familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to communicate clearly and professionally in English, verbally and in writing.
• Ability to travel and drive to job sites daily; must have a current, valid driver's license and an acceptable driving record.
• Ability to pass a pre-employment drug test, criminal background check, and motor vehicle record check.
• Ability to lift 60–80 pounds and climb 28–36-foot ladders.
• Ability to walk over varied terrain in all weather while carrying tools and equipment; work outdoors for extended periods and perform work at heights, including on poles and roofs.
• Ability to safely use weight-bearing equipment such as gaffs, safety harnesses, and ladders within their weight limits; climb poles using appropriate equipment and operate ladders and bucket trucks as required.
• Ability to measure distances, distinguish wire sizes and colors, and make cable connections in tight spaces involving bending, reaching, and twisting.
• Ability to work standing for 50–70% of the time and handle small components and wires.
• Familiarity with computer operating systems, consumer and commercial communications devices, and software applications; ability to use handheld communication devices and applications.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Ability to operate relevant computer and test equipment, such as signal-level meters and ohm meters.
• Ability to read and use maps, interpret general system layouts and blueprints, and apply basic mathematics.
• Knowledge of the National Electrical Code, National Electrical Safety Code, OSHA requirements, applicable state and local codes, and CATV installation policies and procedures.
• Ability to work a flexible schedule that may include nights, weekends, evenings, holidays, and overtime.
• Ability to complete documentation accurately and maintain regular, punctual attendance.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, splice, and terminate fiber-optic cables and connectors in indoor and outdoor settings, routing and organizing cables to industry standards.
• Test installed fiber-optic connections, verify performance, and identify and resolve issues.
• Maintain and repair fiber-optic equipment and network infrastructure, respond to outages, and restore connectivity.
• Maintain records of installations, repairs, equipment, and network configurations, and prepare accurate work reports.
• Interact professionally with customers, answer inquiries, explain service options, and provide technical support.
• Maintain a safe work environment, follow safety policies, and report accidents, losses, injuries, or property damage.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory accurately, including device counts and records.
• Keep job knowledge current through educational opportunities, technical publications, and up-training.
• Accurately report time worked and raise related questions or concerns with management or human resources.
• Provide high-quality service and promote customer satisfaction.
• Maintain punctual, regular, and consistent attendance and self-monitor performance using scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Represent MasTec Advanced Technologies and its partner professionally, including displaying identification and wearing the uniform.
• Perform general clerical work and other duties as assigned.

Benefits

• Competitive wages of $20–$24.
• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefit options.
• 401(k) with a company match.
• Employee stock purchase plan.
• Paid time off.
• Highly independent work environment.
• Promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED