Fiber Installation Technician - Charter

MasTec Advanced Technologies • Cleveland, OH

13d • Onsite

About The Position

The Fiber Installation Technician installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The role involves hands-on field work installing, maintaining, and troubleshooting fiber-optic and coaxial cable systems and related equipment. In some service areas, technicians work in dual-platform environments using both coaxial and fiber technologies. Work must comply with established safety policies, procedures, and regulatory guidelines.

Technicians install, splice, terminate, and test fiber-optic cables and connections; maintain and repair equipment and network infrastructure; respond to outages; document work and equipment; manage inventory; and provide professional, customer-focused support. They collaborate with colleagues, may mentor new employees, cross-train on additional services, and participate in training and team meetings. The position requires daily travel and driving to job sites, work outdoors in varying weather, and the ability to perform physically demanding tasks including lifting, climbing ladders and poles, and working at heights.

The role requires a high school diploma or GED, a valid driver’s license, and the ability to pass pre-employment drug, criminal background, and driving-record checks. Previous fiber-optic installation and FTTH deployment experience is required. Technician training or fiber-optics certification is a plus. Pay is $20–$24. The employer describes the work environment as highly independent and offers paid training and a promotion path to Field Technician Supervisor and Site Manager.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable installation and FTTH deployment.
• Knowledge of fiber splicing and termination techniques.
• Familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Valid driver’s license and ability to safely operate a company vehicle; acceptable background and current driving record are required.
• Ability to pass a pre-employment drug test, criminal background check, and motor vehicle record check.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to communicate clearly and professionally in English, verbally and in writing.
• Ability to read and use maps to identify routes and read general system layouts from blueprints; basic mathematics knowledge.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Familiarity with computer operating systems, consumer and commercial communications devices, and software applications; ability to use handheld communication devices and applications.
• Ability to complete documentation accurately and operate position-related computers and test equipment, such as signal-level meters and ohm meters.
• Knowledge of the National Electrical Code, National Electrical Safety Code, OSHA requirements, applicable state and local codes, and CATV installation policies and procedures.
• Ability to use cable-installation and hand tools, measure distances, distinguish wire sizes and colors, and make connections in tight spaces.
• Ability to walk over varied terrain in all kinds of weather while carrying tools and equipment; work outdoors for extended periods and travel in inclement weather.
• Ability to lift 60–80 pounds and climb 28–36-foot ladders; job duties also specify carrying and operating extension ladders, climbing poles with appropriate equipment, and working from poles, roofs, and bucket trucks.
• Ability to safely use weight-bearing equipment within its maximum weight limitations.
• Ability to stand for 50–70% of the work time and perform tasks involving bending, reaching, twisting, balancing, stooping, kneeling, crouching, repetitive motion, and hand-eye-foot coordination.
• Ability to work a flexible schedule that includes weekends or evenings, nights as needed, and overtime; holidays may also be involved.
• Regular, consistent, and punctual attendance.
• Ability to perform the visual and manual tasks required, including close and peripheral vision, focus adjustment, and manipulating small components and objects.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, modify, repair, and disconnect cable services, including video, data, and telephone.
• Install, splice, terminate, route, and organize fiber-optic cables and connectors in indoor and outdoor settings.
• Test installed connections and perform quality checks; identify and resolve performance issues.
• Maintain and repair fiber-optic equipment and network infrastructure, respond to outages, and restore connectivity.
• Keep detailed records of installations, repairs, equipment used, and network configurations; complete accurate reports and documentation.
• Interact professionally with customers, address inquiries, explain service options, and provide technical support.
• Follow safety practices and policies; report accidents, losses, injuries, or property damage as required.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory accurately, including device counts and records.
• Maintain and improve job knowledge through educational opportunities, technical publications, and up-training.
• Accurately report time worked and raise related questions or concerns with management or human resources.
• Provide high-quality service to promote customer satisfaction and monitor performance through scorecard reports.
• Maintain punctual, regular, and consistent attendance.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Represent MasTec Advanced Technologies and its partner professionally, including showing identification and wearing the required uniform.
• Perform general clerical work such as filing, copying, and mailing, and perform other assigned duties.
• Travel and drive to job sites and customer homes daily.

Benefits

• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• Medical, dental, and vision benefit options.
• 401(k) with a company match.
• Employee stock purchase plan.
• Paid time off.
• High-quality tools, uniform, work van, and gas card.
• Clear promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED