Fiber Installation Technician
About The Position
The Fiber Installation Technician installs, maintains, troubleshoots, and repairs fiber-optic services for residential and commercial customers. The role includes fiber drops, cable routing and terminations, equipment setup, splicing, connectorization, and testing. Technicians travel daily to customer locations, work independently while managing assigned jobs, and adapt to changing job-site conditions. They are expected to provide professional customer service, complete quality work safely and efficiently, maintain accurate records and equipment, and meet company productivity and quality standards.
Requirements
- High school diploma or GED preferred.
- Previous fiber-optic installation or telecommunications experience preferred.
- Basic understanding of fiber-optic networks and broadband technology.
- Ability to use hand tools, power tools, ladders, and testing equipment.
- Knowledge of fiber connectors, cable routing, and termination practices.
- Ability to troubleshoot and resolve technical issues independently.
- Valid driver's license with an acceptable driving record.
- Ability to pass a background check and drug screening, if required.
- Strong communication, customer service, and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to lift and carry up to 50 pounds.
- Ability to climb ladders and work at elevated heights.
- Ability to work in attics, crawl spaces, outdoor environments, and varying weather conditions.
- Ability to stand, bend, kneel, and perform physical labor throughout the workday.
- Dependability, attention to detail, a strong work ethic, a positive attitude, and willingness to learn new technologies and installation methods.
Nice To Haves
- Previous fiber-optic installation or telecommunications experience.
- High school diploma or GED.
Responsibilities
- Install fiber-optic cables, equipment, and related hardware at residential and commercial properties.
- Perform fiber drops, cable routing, and terminations.
- Install and configure Optical Network Terminals (ONTs), routers, and related networking equipment.
- Perform fiber splicing, connectorization, and testing as required.
- Test fiber connections using optical power meters, light sources, and OTDR equipment.
- Troubleshoot fiber-optic signal issues, connectivity problems, and equipment failures.
- Run cables through walls, ceilings, attics, crawl spaces, and underground pathways when necessary.
- Ensure installations meet company standards, customer expectations, and industry requirements.
- Maintain accurate installation records, job notes, photographs, and equipment documentation.
- Communicate professionally with customers about installation procedures and service expectations.
- Maintain company vehicles, tools, equipment, and inventory.
- Follow company safety policies and procedures, including ladder, PPE, and job-site safety requirements.
- Complete assigned installations within established timeframes and meet company productivity and quality standards.
- Maintain high installation quality, minimize repeat service calls, document completed work, and maintain a safe and clean work environment.
- Represent the company professionally at customer locations and maintain professional appearance and customer service standards.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
