Fiber Installation Technician

Greenlight Networks • Buffalo, NY

8d

About The Position

The Fiber Installation Technician installs, maintains, and troubleshoots fiber-optic infrastructure and helps deliver high-speed fiber internet to residential and business customers. The role involves outdoor field work, technical installation and repair, and customer interaction. Technicians are expected to provide professional service, produce quality work, and follow applicable safety requirements, company procedures, and National Electrical Code standards. The position may also support other operational and network activities as needed.

Requirements

• At least 1 year of experience in telecommunications, cable, broadband, fiber installation, or related field service work.
• Experience with fiber-optic installations, troubleshooting, testing, and basic splicing.
• Ability to operate installation and construction tools, including drills, hammer drills, cable cutters, and fiber-related equipment.
• Basic computer, networking, and troubleshooting skills.
• Ability to interpret network diagrams, prints, and color-coded routing documentation.
• Strong customer service and communication skills.
• Team-oriented approach and ability to work independently when needed.
• Commitment to safety, quality workmanship, and attention to detail.
• Strong work ethic, reliability, and willingness to learn and grow.
• Valid driver's license with an acceptable driving record and ability to meet company insurability requirements, including 3 years of licensed driving experience.
• Ability to work outdoors in varying weather and environmental conditions.
• Ability to climb ladders up to 30 feet, hand-climb utility poles using gaffs, and work in confined spaces, including manholes.
• Ability to bend, kneel, crouch, and work in tight spaces regularly.
• Ability to lift up to 50 pounds and routinely carry up to 25 pounds.
• Commitment to following safety procedures and wearing required personal protective equipment.
• Willingness to work flexible schedules, including evenings, weekends, holidays, and overtime when needed.

Nice To Haves

• Familiarity with telecommunications construction, outside plant, or structured cabling environments.
• Knowledge of customer premise equipment, home networking, and internet service installations.
• Technical school, vocational training, or relevant certifications.

Responsibilities

• Install, test, maintain, and troubleshoot fiber-optic systems and networks.
• Pull, route, suspend, terminate, splice, and test fiber cable.
• Test and certify cabling and document work across various media types.
• Read network prints and follow color-coded routing and fiber documentation.
• Diagnose and resolve service issues efficiently and professionally.
• Complete work in compliance with National Electrical Code standards, company procedures, and safety regulations.
• Coordinate with fellow technicians and operations teams to provide reliable service to residential and business customers.
• Maintain tools, equipment, and company vehicles safely and professionally.
• Provide customer service at installation and service locations.
• Assist with additional operational and network support activities as needed.

Benefits

• Health, welfare, and retirement benefits are available; specific benefits are described on the company careers website.
• Training, career advancement, and professional growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed