Fiber Installation Technician

ManpowerGroup WorkMyWay • Raleigh, NC

7d • $20 - $24 • Onsite

About The Position

The Fiber Installation Technician installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The role involves hands-on field work installing, maintaining, and troubleshooting fiber-optic and coaxial cable systems and related equipment. In some service areas, technicians work in dual-platform environments and use both coaxial and fiber technologies. Work must follow established safety policies, procedures, and applicable regulatory guidelines.

Technicians work at customer locations and other job sites, traveling and driving daily. The role requires outdoor work in varied and extreme weather, work at heights on poles and roofs, and use of ladders and other climbing equipment. Schedules may vary and can include long days, evenings, weekends, holidays, and overtime, particularly during busy periods. The position involves customer interaction, accurate work documentation, equipment and inventory management, and coordination with colleagues. The employer provides paid training, tools, a uniform, a work van, and a gas card. A promotion path to Field Technician Supervisor and Site Manager is described.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable installation and FTTH deployment.
• Knowledge of fiber splicing and termination techniques and familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to communicate clearly and professionally in English, verbally and in writing, with employees, customers, and suppliers.
• Ability to walk across varied terrain in all kinds of weather while carrying tools and equipment; safely use weight-bearing equipment within its limits.
• Ability to measure distances, carry, climb, and operate extension ladders, climb poles using gaffs and related equipment, and work at heights on poles and roofs.
• Ability to work while standing 50–70% of the time; bend, reach, and twist in tight spaces; and work with small components and wires.
• Ability to differentiate wire sizes and colors and to use handheld communication devices and applications.
• Ability to travel in varied weather to assigned territories, customer homes, and company facilities; safely operate a company vehicle.
• Familiarity with computer operating systems, communications devices and software applications, including PDAs, smartphones, routers, modems, converters, and wireless devices.
• Ability to complete documentation accurately; moderate understanding of IP networks and basic understanding of TDM.
• Ability to operate relevant computers and test equipment, such as signal-level meters and ohm meters.
• Ability to read maps and identify routes to customer homes, read general system layouts from blueprints, and apply basic mathematics.
• Knowledge of the National Electrical Code, National Electrical Safety Code, OSHA requirements, applicable state and local codes including G.O. 95 and G.O. 128 where applicable, and CATV installation policies and procedures.
• Ability to use basic cable installation and hand tools, including electric drills, hammers, wrenches, and screwdrivers, and to work on poles, roofs, ladders, and bucket trucks using appropriate safety equipment.
• Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, evenings, holidays, and overtime as needed.
• Ability to lift 60–80 pounds and climb 28–36-foot ladders.
• Valid driver's license; an acceptable background and current valid driver's license are required for employment and travel to customer homes.
• Ability to pass a pre-employment drug test, criminal background check, and motor vehicle record check.
• Physical fitness and ability to work in various environmental conditions.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, splice, and terminate fiber-optic cables and connectors indoors and outdoors, routing and organizing cables to industry standards.
• Test installed fiber-optic connections, verify performance, and identify and resolve issues.
• Maintain and repair fiber-optic equipment and network infrastructure, respond to outages, and restore connectivity.
• Document installations, repairs, equipment used, and network configurations; generate accurate reports.
• Interact professionally with customers, answer inquiries, explain service options, and provide technical support as needed.
• Follow safety practices and policies and report accidents, losses, injuries, or property damage according to established policies.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory and maintain accurate device counts and records.
• Update job knowledge through educational opportunities, technical publications, and up-training.
• Take personal accountability for completing requests and adding value; demonstrate ethics, honesty, initiative, flexibility, and responsibility.
• Accurately report time worked and raise related questions or concerns with management or human resources.
• Provide high-quality service to promote customer satisfaction.
• Maintain punctual, regular, and consistent attendance and self-monitor performance through scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Represent MasTec Advanced Technologies and its partner professionally, including showing identification and wearing the uniform.
• Perform general clerical work, such as filing, copying, and mailing, and other duties as assigned.

Benefits

• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefits options.
• 401(k) with company match.
• Employee stock purchase plan.
• Paid time off.
• Highly independent work environment.
• Promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED