Fiber Installation Technician

MasTec Advanced Technologies • Raleigh, NC

9d • Onsite

About The Position

The Fiber Installation Technician installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The role performs hands-on field work involving fiber-optic and coaxial cable systems and related equipment. Some service areas require technicians to work across both coaxial and fiber platforms. Work must comply with established safety policies, procedures, and regulatory guidelines.

The technician installs, splices, and terminates fiber-optic cables and connectors; tests and troubleshoots connections; maintains and repairs equipment and network infrastructure; and responds to outages. The role also involves documenting work and network configurations, managing inventory, providing customer service and technical support, and collaborating with colleagues on technical issues and network expansion. Technicians are expected to maintain professional conduct, punctual attendance, accurate time reporting, and high service quality, and to keep their job knowledge current through training and educational opportunities.

This is field work requiring daily travel and driving to job sites and customer homes. The employee works outdoors for extended periods and may encounter extreme weather, moderate noise, animals, construction areas, and the public. The role involves physical activity such as standing, walking, lifting and carrying equipment, climbing ladders and poles, and working at heights. Schedules may vary and may include long days, evenings, weekends, holidays, and overtime. The employer offers competitive wages, paid training, tools, a uniform, a work van and gas card, benefit options, paid time off, and a promotion path.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable installation and FTTH deployment.
• Knowledge of fiber splicing and termination techniques and familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Valid driver’s license and ability to safely operate a company vehicle; must maintain an acceptable background and current valid driver’s license throughout employment.
• Ability to pass a pre-employment drug test, criminal background check, and motor vehicle record check.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to read, write, and speak English clearly and professionally in person, by phone, and in writing.
• Ability to walk over varied terrain and work outdoors in all seasons and weather while carrying tools and equipment.
• Ability to safely use weight-bearing equipment, including gaffs, safety harnesses, and ladders, within equipment weight limits; ability to climb poles, ladders, and bucket trucks and work on poles and roofs.
• Ability to carry, climb, and operate an extension ladder approximately 32 feet high and 90 pounds; the posting also requires climbing 28–36-foot ladders and lifting 60–80 pounds.
• Ability to work while standing 50–70% of the time and perform frequent physical activities including standing, walking, lifting, carrying, climbing, balancing, stooping, kneeling, crouching, reaching, and handling.
• Ability to accurately measure distances and distinguish wire sizes and colors, and to make cable connections in tight spaces using small components and wires.
• Familiarity with computer operating systems, consumer and commercial communications devices, and software applications; ability to use handheld communication devices and applications and complete documentation accurately.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Ability to operate relevant computers and test equipment, such as signal-level meters and ohm meters.
• Strong map-reading ability to identify routes to customer homes.
• Ability to use basic cable-installation and hand tools, including electric drills, hammers, wrenches, and screwdrivers.
• Ability to read general system layouts and blueprints and apply basic mathematics.
• Knowledge of applicable National Electrical Code (NEC), National Electrical Safety Code (NESC), OSHA requirements, relevant state and local codes including G.O. 95 and G.O. 128 when applicable, and CATV installation policies and procedures.
• Ability to work a flexible schedule that may include nights, weekends, evenings, holidays, and overtime.
• Ability to manipulate connectors, fasteners, and wire and work in areas with moderate noise exposure.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, splice, and terminate fiber-optic cables and connectors in indoor and outdoor settings, ensuring cables are routed and organized to industry standards.
• Test installed fiber-optic connections, verify their functionality and performance, and identify and resolve issues.
• Maintain and repair fiber-optic equipment and network infrastructure, respond promptly to outages, and restore connectivity.
• Maintain detailed records of installations, repairs, equipment used, and network configurations; complete documentation and reports accurately.
• Interact professionally with customers, address inquiries, explain service options, and provide technical support when required.
• Follow safety practices and policies and report accidents, losses, injuries, or property damage according to established policies.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory accurately, including device counts and records.
• Maintain and update job knowledge through educational opportunities, technical publications, and up-training.
• Provide high-quality service to support customer satisfaction and represent MasTec Advanced Technologies and its partner professionally, including wearing the required uniform and showing identification.
• Accurately report time worked and raise related questions or concerns with management or human resources.
• Maintain punctual, regular, and consistent attendance and monitor performance through scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Perform general clerical work, including filing, copying, and mailing, and other assigned duties.

Benefits

• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefits options.
• 401(k) with company match.
• Employee stock purchase plan.
• Paid time off.
• Highly independent work environment.
• Clear promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED