Fiber Installation Technician

ManpowerGroup WorkMyWay • Fayetteville, NC

8d • $20 - $24 • Onsite

About The Position

The Fiber Installation Technician installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The role involves hands-on field work installing, maintaining, and troubleshooting fiber-optic and coaxial cable systems and related equipment. In some service areas, technicians support dual-platform environments using both coaxial and fiber technologies. All work must follow established safety policies, procedures, and regulatory guidelines.

Technicians work independently in the field and travel daily to job sites and customer homes. They install and test fiber connections, maintain and repair network infrastructure, document work and equipment, manage inventory, and provide professional customer support. The position requires work outdoors in varied and sometimes extreme weather, climbing ladders and poles, carrying tools, and working at heights. Schedules may vary and can include nights, weekends, evenings, holidays, and overtime.

MasTec Advanced Technologies offers competitive wages of $20–$24, paid safety and job-related training, tools, uniform, a work van and gas card, medical, dental and vision benefit options, a 401(k) with company match, an employee stock purchase plan, paid time off, and a promotion path to Field Technician Supervisor and Site Manager.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable installation and FTTH deployment.
• Knowledge of fiber splicing and termination techniques and familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to communicate clearly and professionally in English with employees, customers, and suppliers, in person, by phone, and in writing.
• Ability to walk over varied terrain in all types of weather while carrying tools and equipment; work outdoors for extended periods and travel to assigned territories and facilities, including in inclement weather.
• Ability to safely use weight-bearing equipment within its maximum weight limits; carry, climb, and operate extension ladders approximately 32 feet high and 90 pounds; climb poles with gaffs, hooks, and climbing belts; and work from poles and roofs.
• Ability to lift 60–80 pounds and climb 28–36-foot ladders.
• Ability to make cable connections in tight spaces by bending, reaching, and twisting; work with small components and wires; and distinguish wire sizes and colors.
• Ability to work while standing 50–70% of the time and perform physical tasks including lifting, carrying, balancing, stooping, kneeling, crouching, and repetitive motion.
• Ability to measure distances accurately and read maps to identify routes to customer homes.
• Familiarity with computer operating systems, consumer and commercial communications devices, and software applications; ability to use handheld communication devices and applications and complete documentation accurately.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Ability to operate position-related computer and test equipment, such as signal-level meters and ohm meters.
• Ability to safely operate a company vehicle; must have a valid driver's license and an acceptable background and driving record, and pass pre-employment drug, criminal background, and MVR checks.
• Ability to use basic cable-installation and hand tools, including electric drills, hammers, wrenches, and screwdrivers, and to work with ladders, bucket trucks, and appropriate climbing and safety equipment.
• Ability to read general system layouts from blueprints and basic knowledge of mathematics.
• Knowledge of the National Electrical Code (NEC), National Electrical Safety Code (NESC), OSHA, applicable state and local codes including G.O. 95 and G.O. 128, and policies and procedures for CATV installation activities.
• Ability to work in areas with moderate noise and possible exposure to dogs or other animals, construction areas, and the public.
• Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, evenings, holidays, and overtime as needed.
• Ability to meet the position's vision and coordination demands, including close and peripheral vision, adjusting focus, and manipulating objects such as pens, keyboards, and mice.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, splice, and terminate fiber-optic cables and connectors in indoor and outdoor settings, routing and organizing cables to industry standards.
• Test and verify installed fiber-optic connections, identify issues, and resolve them as needed.
• Maintain and repair fiber-optic equipment and network infrastructure, respond to outages, and restore connectivity.
• Keep detailed records of installations, repairs, equipment used, and network configurations; generate accurate reports.
• Interact professionally with customers, address inquiries, explain service options, and provide technical support.
• Follow safety practices and policies, and report accidents, losses, injuries, or property damage according to established policies.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory accurately, including device counts and records.
• Maintain and improve job knowledge through educational opportunities, technical publications, and up-training.
• Promote customer satisfaction by providing high-quality service and representing the organization professionally.
• Report time worked accurately and raise timekeeping questions or concerns with management or human resources.
• Maintain punctual, regular, and consistent attendance and self-monitor performance through scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Wear the required uniform, show identification, and professionally represent MasTec Advanced Technologies and its partner to customers.
• Perform general clerical work, including filing, copying, and mailing, and other duties as assigned.

Benefits

• Competitive wages of $20–$24.
• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefit options.
• 401(k) with company match.
• Employee stock purchase plan.
• Paid time off.
• Highly independent work environment.
• Promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED