Fiber Installation Technician

ManpowerGroup WorkMyWay • Sanford, NC

1d • $20 - $24 • Onsite

About The Position

The Fiber Installation Technician performs hands-on field work installing, modifying, repairing, maintaining, and disconnecting cable services, including video, data, and telephone. The role works with fiber-optic and coaxial cable systems and related equipment; some service areas require supporting dual-platform environments using both technologies. Work must follow established safety policies, procedures, and regulatory guidelines.

The technician installs, splices, and terminates fiber-optic cables and connectors; tests and troubleshoots connections; performs maintenance and repairs; responds to outages; documents work and network configurations; manages inventory; and provides professional customer service and technical support. The role also involves coordinating with colleagues on technical issues and network expansion, keeping job knowledge current through training, mentoring new employees as needed, and accurately reporting time and performance.

This is a field role requiring daily travel and driving to job sites and customer homes. Work takes place outdoors in varying and sometimes extreme weather, at heights including poles, roofs, ladders, and bucket trucks, and may involve moderate noise, animals, construction areas, and the public. The schedule may vary and can include nights, evenings, weekends, holidays, and overtime; hours may include 10-hour days four days per week and fluctuate seasonally.

MasTec Advanced Technologies offers paid training, tools, a uniform, a work van and gas card, benefits options, paid time off, and a promotion path to Field Technician Supervisor and Site Manager.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable installation and FTTH deployment.
• Knowledge of fiber splicing and termination techniques.
• Familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to communicate clearly and professionally in English, verbally and in writing, with employees, customers, and suppliers.
• Ability to walk across varied terrain in all weather while carrying tools and equipment, and to work outdoors for extended periods in any season or inclement weather.
• Ability to safely use weight-bearing equipment, including gaffs, safety harnesses, and ladders, within equipment weight limits.
• Ability to measure distances accurately and distinguish wire sizes and colors.
• Ability to carry, climb, and operate an approximately 32-foot, 90-pound extension ladder; climb poles using gaffs, hooks, and a climbing belt; and work from poles and roofs.
• Ability to make cable connections in tight spaces by bending, reaching, and twisting; work with small components and wires; and stand for 50–70% of the workday.
• Ability to use handheld communication devices and applications, computer operating systems, communications devices, and relevant software; complete documentation accurately.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Ability to operate relevant computer and test equipment, such as signal-level meters and ohm meters.
• Ability to read and use maps to identify routes to customer homes and read general system layouts from blueprints; basic mathematics knowledge.
• Knowledge of applicable NEC, NESC, OSHA, state and local codes (including G.O. 95 and G.O. 128 where applicable), and CATV installation policies and procedures.
• Ability to safely operate a company vehicle; a valid driver's license and acceptable background and current driving record are required.
• Ability to use basic cable-installation and hand tools, including electric drills, hammers, wrenches, and screwdrivers.
• Ability to lift 60–80 pounds and climb 28–36-foot ladders.
• Ability to pass a pre-employment drug test, criminal background check, and motor vehicle record check.
• Ability to work a flexible schedule that includes weekends or evenings, and to work nights, weekends, variable schedules, and overtime as necessary.
• Physical fitness and ability to work in various environmental conditions.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, splice, and terminate fiber-optic cables and connectors in indoor and outdoor settings, routing and organizing cables to industry standards.
• Test fiber-optic connections and perform quality checks; identify and resolve performance issues.
• Maintain and repair fiber-optic equipment and network infrastructure, respond to outages, and restore connectivity.
• Record installations, repairs, equipment used, and network configurations, and generate accurate reports.
• Interact professionally with customers, address inquiries, explain service options, and provide technical support when needed.
• Follow safety practices and policies, and report accidents, losses, injuries, or property damage according to established policies.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory and maintain accurate device counts and records.
• Maintain and update job knowledge through educational opportunities, technical publications, and up-training.
• Take personal accountability for assigned work, demonstrate ethical and responsible conduct, and strive to add value.
• Accurately report time worked and raise timekeeping questions or concerns with management or human resources.
• Provide high-quality service to promote customer satisfaction and maintain punctual, regular attendance.
• Monitor performance using scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Represent MasTec Advanced Technologies and its partner professionally, including showing identification and wearing the proper uniform.
• Perform general clerical work such as filing, copying, and mailing, and other duties as assigned.
• Travel and drive to job sites and customer homes daily.
• Safely use installation tools and equipment and perform work at heights, including climbing poles, ladders, and bucket trucks as required.

Benefits

• Competitive wages of $20–$24.
• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefits options.
• 401(k) with a company match.
• Employee stock purchase plan.
• Paid time off.
• Highly independent work environment.
• Promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED