Fiber Installation Technician

ManpowerGroup WorkMyWay • Columbus, OH

22h • $20 - $24 • Onsite

About The Position

The Fiber Installation Technician installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The role involves hands-on field work with fiber-optic and coaxial cable systems and related equipment, including support for dual-platform service areas. Work must follow established safety policies, procedures, and regulatory guidelines.

The technician installs, splices, terminates, tests, maintains, and troubleshoots cable connections and network equipment; documents work and inventory; and provides professional customer support. The role also involves collaborating with colleagues, attending training and meetings, mentoring new employees as needed, cross-training on additional services, and representing MasTec Advanced Technologies and its partner professionally at customer sites.

This is a field position requiring daily travel and driving to job sites. The work includes outdoor assignments in extreme or inclement weather, work at heights on poles, roofs, ladders, or bucket trucks, and frequent physical activity. Schedules may vary and may include 10-hour days, evenings, weekends, holidays, and overtime. Hours fluctuate during the year, with the busiest period in summer. The employer offers a promotion path to Field Technician Supervisor and Site Manager.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable installation and FTTH deployment.
• Knowledge of fiber-optic splicing and termination techniques.
• Familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to communicate clearly and professionally in English, verbally and in writing, with employees, customers, and suppliers.
• Ability to walk on varied terrain in all kinds of weather while carrying tools and equipment; work outdoors for extended periods and travel to assigned territories and company facilities, including in inclement weather.
• Ability to safely use weight-bearing equipment such as gaffs, safety harnesses, and ladders within equipment weight limits.
• Ability to accurately measure distances and differentiate wire sizes and colors.
• Ability to carry, climb, and operate an approximately 32-foot, 90-pound extension ladder; climb poles using gaffs, hooks, and a climbing belt; and work at heights on poles and roofs.
• Ability to work standing 50–70% of the time; bend, reach, and twist in tight spaces; and handle small components and wires.
• Ability to use handheld communication devices and applications and complete documentation accurately.
• Familiarity with computer operating systems and consumer and commercial communications devices, including PDAs, smartphones, routers, modems, converters, and wireless devices, as well as software applications.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Ability to operate relevant computer and test equipment, such as signal level meters and ohm meters.
• Strong ability to read and use maps to identify routes to customer homes.
• Ability to safely operate a company vehicle; must hold a valid driver’s license and maintain an acceptable background and driving record for commuting to customer homes.
• Ability to use basic cable-installation and hand tools, including electric drills, hammers, wrenches, and screwdrivers, and to work on poles, roofs, ladders, and bucket trucks as required.
• Ability to read general system layouts from blueprints and possess basic mathematics knowledge.
• Knowledge of the National Electrical Code (NEC), National Electrical Safety Code (NESC), OSHA requirements, applicable state and local codes including G.O. 95 and G.O. 128, and CATV installation policies and procedures.
• Ability to manipulate connectors, fasteners, and wire and work in areas with moderate noise, animals, construction activity, or members of the public.
• Regular, consistent, and punctual attendance; ability to work variable schedules, nights, weekends, evenings, holidays, and overtime as necessary.
• Close and peripheral vision, ability to adjust focus, and ability to manipulate objects such as pens, keyboards, and mice.
• Physical fitness and ability to work in varied environmental conditions, lift 60–80 pounds, and climb 28–36-foot ladders.
• Ability to pass a pre-employment drug test, criminal background check, and motor vehicle record check.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, modify, repair, and disconnect video, data, and telephone cable services using fiber-optic and coaxial technologies.
• Install, splice, and terminate fiber-optic cables and connectors in indoor and outdoor settings, ensuring cables are routed and organized to industry standards.
• Test and quality-check fiber-optic connections, diagnose issues, and resolve problems as needed.
• Maintain and repair fiber-optic equipment and network infrastructure, respond to outages, and restore connectivity.
• Keep detailed records of installations, repairs, equipment used, and network configurations; generate accurate work reports.
• Interact professionally with customers, respond to inquiries, explain service options, and provide technical support.
• Follow safety practices and policies and report accidents, losses, injuries, or property damage according to established policies.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory accurately, including device counts and records.
• Maintain and improve job knowledge through educational opportunities, technical publications, and up-training.
• Complete new and different work requests with personal accountability and a focus on adding value.
• Apply ethics, honesty, initiative, flexibility, and responsibility in work assignments.
• Accurately report time worked and raise timekeeping questions or concerns with management or human resources.
• Provide high-quality service to promote customer satisfaction.
• Maintain punctual, regular, and consistent attendance and self-monitor performance through scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Represent MasTec Advanced Technologies and its partner professionally, show identification, and wear the required uniform.
• Perform general clerical work, including filing, copying, and mailing, and other assigned duties.

Benefits

• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefit options.
• 401(k) with company match.
• Employee stock purchase plan.
• Paid time off.
• Highly independent work environment.
• Clear promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED