Fiber Installation Technician

MasTec Advanced Technologies • Sanford, FL

18d • Onsite

About The Position

The Fiber Installation Technician installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The position performs hands-on field work installing, maintaining, and troubleshooting fiber-optic and coaxial cable systems and related equipment. In some service areas, the technician works in dual-platform environments and uses both coaxial and fiber technologies. All work must comply with established safety policies, procedures, and regulatory guidelines.

The technician tests installations, maintains and repairs network infrastructure, documents work and equipment, manages inventory, and responds to outages. The role includes direct customer interaction, collaboration with colleagues and other teams, and ongoing training. Work is performed at customer sites and outdoors in varied terrain and weather, with travel and driving to job sites required. The position may involve climbing poles, ladders, and roofs; using bucket trucks; carrying tools and equipment; and working at heights. Schedules may include weekends, evenings, holidays, variable hours, and overtime.

MasTec Advanced Technologies describes itself as a last-mile fulfillment provider for deployment and installation of consumer and commercial technology. It reports having more than 2,000 full-time service professionals and technicians nationwide and more than 25 years of expertise. The company offers paid training, tools and work equipment, benefits options, paid time off, and a promotion path to Field Technician Supervisor and Site Manager.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable installation and FTTH deployment.
• Knowledge of fiber splicing and termination techniques.
• Familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to read, write, and speak English clearly and professionally in communication with employees, customers, and suppliers.
• Ability to read and use maps to identify routes to customer homes and travel to and from assigned territories and company facilities, including in inclement weather.
• Valid driver's license and ability to safely operate a company vehicle; an acceptable background and current valid driver's license are required before and throughout employment.
• Ability to pass a pre-employment drug test, criminal background check, and motor vehicle record check.
• Ability to lift 60–80 pounds and climb 28–36-foot ladders.
• Ability to walk over varied terrain and work outdoors for extended periods in all seasons and weather conditions while carrying tools and equipment.
• Ability to safely use weight-bearing equipment, including gaffs, safety harnesses, and ladders, within equipment weight limits; climb poles using appropriate gear; and work on poles and roofs.
• Ability to carry, climb, and operate extension ladders; the description cites a ladder approximately 32 feet high and weighing 90 pounds, as well as climbing a 40-foot ladder in the working conditions.
• Ability to work from bucket trucks (18 to 20 feet) when required by system needs.
• Ability to make cable connections in tight spaces by bending, reaching, and twisting; manipulate small components, wires, connectors, and fasteners; and distinguish wire sizes and colors.
• Ability to measure distances using tapes and other measuring devices, read general system layouts from blueprints, and apply basic mathematics.
• Familiarity with computer operating systems and consumer and commercial communications devices, including PDAs, smartphones, routers, modems, converters, and wireless devices.
• Ability to use handheld communication devices and applications, complete documentation accurately, and operate relevant computer and test equipment, such as signal-level meters and ohm meters.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Knowledge of the National Electrical Code, National Electrical Safety Code, OSHA requirements, applicable state and local codes including G.O. 95 and G.O. 128, and policies and procedures for CATV installation activities.
• Ability to work while standing for 50–70% of the time and perform frequent standing, walking, lifting, carrying, reaching, handling, climbing, balancing, stooping, kneeling, and crouching.
• Ability to work a flexible schedule that may include weekends, evenings, holidays, variable shifts, and overtime.
• Vision abilities including close and peripheral vision and the ability to adjust focus; ability to manipulate objects such as pens, keyboards, and a mouse.
• Ability to work in environments with moderate noise and potential exposure to animals, construction areas, or the public.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, splice, and terminate fiber-optic cables and connectors indoors and outdoors, ensuring proper routing and organization.
• Test installations and perform quality assurance checks; identify and resolve connection and performance issues.
• Maintain and repair fiber-optic equipment and network infrastructure, respond to service outages, and restore connectivity.
• Keep detailed records of installations, repairs, equipment used, and network configurations; complete documentation accurately.
• Interact professionally with customers, address inquiries, explain service options, and provide technical support as needed.
• Follow safety practices and policies, and report accidents, losses, injuries, or property damage according to established procedures.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory accurately, including device counts and records.
• Maintain and update job knowledge through educational opportunities, technical publications, and up-training.
• Promote customer satisfaction by providing high-quality service and taking accountability for work assignments.
• Report all time worked accurately and raise related questions or concerns with management or human resources.
• Maintain punctual, regular, and consistent attendance, and self-monitor performance through scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Represent MasTec Advanced Technologies and its partner professionally, including showing identification and wearing the required uniform.
• Perform general clerical work such as filing, copying, and mailing, and perform other duties as assigned.

Benefits

• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefits options.
• 401(k) with a company match.
• Employee stock purchase plan.
• Paid time off.
• A promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED