Fast and Fresh Assistant Manager

Hy-Vee, Inc.•Marion, IA

About The Position

The Fast & Fresh Assistant Department Manager assists the Fast & Fresh Manager in setting department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The role helps present quality products at competitive retail prices and supports department operations, employees, customers, and company policies. The position is non-exempt and has supervisory responsibilities, including instructing, assigning, reviewing, and planning the work of others and maintaining standards and coordinating activities. The role involves frequent customer service and sales-area work, department duties, cash drawer counts and accountability records, inventory assistance, and acting on issues when the C-Store Manager is absent. The position works in a fast-paced environment with frequent exposure to temperature extremes and dampness, as well as possible equipment movement hazards, electrical shock, and cleaning chemicals and solvents. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school education or more than one year of related work experience.
Ability to solve practical problems involving a variety of variables and limited standardization, and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview people to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work: exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability, with or without correction, to see from less than 20 inches to more than 20 feet, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Responsibilities

Provide prompt, efficient, friendly customer service with care, concern, and patience.
Greet customers, learn their names when possible, and assist them by locating products, reaching out-of-reach products, handling heavy items, passing along suggestions or requests, and otherwise enhancing their shopping experience.
Answer telephone calls promptly and provide helpful service.
Act on issues when the C-Store Manager is absent.
Fill displays and work in the sales area; perform departmental duties as needed.
Count cash drawers and maintain cash accountability records.
Assist the Fast & Fresh Department Manager with additional work and monthly inventory.
Attend meetings as required.
Instruct, assign, review, and plan the work of employees; maintain standards and coordinate activities.
Adhere to company policies and individual store guidelines.
Report to work as scheduled and on time.
Perform other job-related duties and special projects as required.