(USA) Fashion Coach

Walmart • Knoxville, TN

4d • Onsite

About The Position

The Fashion Coach supervises, develops, and mentors hourly associates, including hiring and training, assigning duties, setting expectations, recognizing contributions, and supporting a workplace where associates feel a sense of belonging. The role coordinates and oversees job-related activities, builds relationships with stakeholders, supports business plans and initiatives, communicates objectives, measures progress, identifies improvement opportunities, and promotes continuous learning.

The Fashion Coach leads teams through teaching, coaching, listening, store tours and feedback, and communication about store operations, technology, business initiatives, merchandising, and company direction. The role supports company change efforts and helps teams implement business solutions. It models exceptional customer service, resolves customer concerns, supports service initiatives, and develops action plans to improve the customer experience.

The position ensures compliance with company policies, procedures, values, and standards of ethics and integrity. It drives sales and financial performance for the designated store area by reviewing profit and loss statements, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation and inventory flow, managing seasonal transitions and operational processes, and addressing shrink to achieve sales and profit goals. The role is based at the Knoxville, Tennessee store location.

Requirements

• Meet one of the following minimum qualification pathways: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete the firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Hire, train, mentor, and develop hourly associates; assign duties, set expectations, recognize contributions, and promote belonging.
• Coordinate, complete, and oversee job-related activities and assignments.
• Build relationships with key stakeholders and support plans and initiatives that meet customer and business needs.
• Communicate goals and objectives, measure progress, build accountability, identify improvement opportunities, and promote continuous learning.
• Lead and develop teams through teaching, training, active listening, store tours, and feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide guidance for implementing business solutions.
• Model customer service standards and the One Best Way service model; manage customer service initiatives and resolve customer needs, complaints, and issues.
• Develop and implement action plans to correct service deficiencies and improve customer experience.
• Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
• Drive financial performance and sales in the designated store area by reviewing P&L statements and assisting with budgeting, forecasting, and expense control.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Demonstrate Walmart's stated values: Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards, which may be annual or quarterly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed