(USA) Fashion Coach

Walmart • Knoxville, TN

17d • $65,000 - $100,000 • Onsite

About The Position

The Fashion Coach supervises, trains, and develops hourly associates, including hiring, mentoring, assigning duties, setting expectations, recognizing performance, and fostering a workplace culture of belonging. The role coordinates and oversees job-related work, builds relationships with stakeholders, supports business initiatives, communicates goals, tracks results, addresses improvement opportunities, and promotes continuous learning and adaptability.

The Fashion Coach leads teams by teaching and listening to associates, touring stores and providing feedback, collaborating across levels on store operations and merchandising, and guiding teams through company changes and business solutions. The role models customer service standards, supports customer service initiatives, resolves customer concerns, and develops action plans to address service deficiencies and improve the customer experience.

The position ensures compliance with company policies, procedures, values, and ethics. It drives the designated store area's financial performance and sales by reviewing P&L statements; assisting with budgeting, forecasting, and expense control; overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes; and implementing plans to reduce shrink and achieve sales and profit goals. The role is expected to demonstrate Walmart’s values: Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence.

The position is based at 3051 Kinzel Way, Knoxville, Tennessee. The annual salary range is $65,000–$100,000, with annual or quarterly performance bonuses and possible additional compensation based on location or complex structure.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Attend and successfully complete all job-required training and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Hire, train, mentor, assign duties to, recognize, and develop hourly associates; set clear expectations and promote a sense of belonging.
• Coordinate, complete, and oversee job-related activities and assignments, building stakeholder relationships and supporting plans and initiatives that meet customer and business needs.
• Identify and communicate goals and objectives, build accountability, measure progress, address improvement opportunities, and promote continuous learning and adaptability.
• Lead and develop teams by teaching, training, listening, touring stores and providing feedback, and communicating and collaborating with associates at all levels.
• Guide teams in store operations, technology, business initiatives, merchandising, and company direction; lead change efforts and provide guidance for implementing business solutions.
• Model and demonstrate exceptional customer service standards and support customer service initiatives.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
• Ensure compliance with company policies and procedures and support company mission, values, and ethical standards, including the Open Door Policy.
• Drive sales and financial performance for the designated store area by reviewing P&L statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
• Demonstrate Walmart’s stated values by fostering belonging, acting with integrity, serving customers and members, and pursuing continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
• Live Better U: Walmart-paid education programs, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree