(USA) Fashion Coach
About The Position
The Fashion Coach provides supervision and development opportunities for associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. The role recruits and develops qualified associates, promotes a sense of belonging, and supports staffing needs and company growth. The Fashion Coach coordinates and oversees job-related activities and assignments, builds relationships with stakeholders, supports plans and initiatives, communicates goals, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. The role leads teams through teaching, listening, store tours and feedback, collaboration, communication of business objectives, and implementation of change and business solutions. The position models exceptional customer service and supports service initiatives, resolves customer needs and complaints, develops action plans to address deficiencies, and leads process improvements to support a high-quality customer experience. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The Fashion Coach drives financial performance and sales for a designated store area by reviewing profit and loss statements; assisting with budgeting, forecasting, and expense control; overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes; and implementing plans to mitigate shrink and achieve sales and profit goals. The role is also expected to respect individuals, act with integrity, serve customers and members, and strive for excellence through teamwork, accountability, learning, and continuous improvement.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Must attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Hire, train, mentor, and develop associates; assign duties, set expectations, and recognize contributions.
- Recruit and develop qualified associates to meet staffing needs and support company growth.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans and initiatives that meet customer and business needs.
- Communicate goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
- Lead and develop teams through teaching, training, active listening, store tours and feedback, and communication and collaboration across associate levels.
- Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
- Model exceptional customer service by following the One Best Way service model and supporting customer service initiatives.
- Ensure customer needs, complaints, and issues are resolved; develop action plans to address deficiencies and improve customer experience.
- Ensure compliance with company policies and procedures and provide guidance on applying company mission, values, ethics, and integrity standards.
- Drive financial performance and sales in the designated store area by reviewing P&L statements and assisting with budgeting, forecasting, and expense control.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; mitigate shrink and work toward sales and profit goals.
- Promote a culture of belonging, build trusting relationships, communicate positively, develop and mentor others, and recognize contributions.
- Make informed decisions that balance short- and long-term priorities, deliver results with the customer first, and support continuous improvement and change.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
