(USA) Fashion Coach
About The Position
The Fashion Coach supervises, trains, mentors, and develops hourly associates, including assigning duties, setting expectations, recognizing contributions, and recruiting qualified associates. The role coordinates and oversees job-related activities, supports plans and initiatives, establishes goals, measures progress, addresses improvement opportunities, and promotes continuous learning and adaptability. The Fashion Coach leads teams through teaching, listening, store tours and feedback, and communication with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role models exceptional customer service, supports customer service initiatives, resolves customer concerns, and develops action plans and process improvements to strengthen the customer experience. The position ensures compliance with company policies, procedures, mission, values, and ethics standards. It also drives the financial performance and sales of the designated store area by reviewing P&L statements, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The role is expected to demonstrate Walmart’s values of Respect for the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence.
Requirements
- One of the following: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Hire, train, mentor, supervise, and develop hourly associates; assign duties, set expectations, recognize associates, and support staffing needs.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business plans, communicate goals, measure progress, and address improvement opportunities.
- Lead and develop teams through training, active listening, store tours and feedback, and communication about store operations, technology, merchandising, business initiatives, and company direction.
- Model customer service standards and the One Best Way service model; support customer service initiatives and resolve customer needs, complaints, and issues.
- Develop and implement action plans to correct customer service deficiencies and improve the customer experience.
- Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and Open Door Policy.
- Drive sales and financial performance for the designated store area by reviewing P&L statements, assisting with budgeting and forecasting, and controlling expenses.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and meet sales and profit goals.
- Promote a culture of belonging, build trusting working relationships, develop and recognize team members, and support continuous improvement and change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs
- Performance-based bonus awards
- Annual or quarterly performance bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
