Fashion Coach

Walmart•Jacksonville, FL

1d•Onsite

About The Position

The Fashion Coach supervises, develops, and leads associates in a designated store area. The role includes hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and fostering a workplace where people feel they belong. The Fashion Coach coordinates work and initiatives with key stakeholders, communicates goals, measures progress, addresses improvement opportunities, and promotes continuous learning and adaptability. The position leads teams through teaching, store tours and feedback, active listening, and communication with associates at all levels about store operations, technology, merchandising, business initiatives, and company direction. It models exceptional customer service, supports customer service initiatives, resolves customer concerns, and develops action plans and process improvements to maintain a high-quality customer experience. The Fashion Coach also promotes compliance with company policies, values, ethics, and integrity. The role is accountable for the financial performance and sales of the designated store area. This includes reviewing profit-and-loss statements; assisting with budgets, forecasts, and expense control; overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes; and implementing plans to reduce shrink and achieve sales and profit goals. The position is expected to model Walmart’s values: Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay zone or complex-structure compensation. Walmart offers health, financial, paid-time-off, disability, discount, leave, adoption and surrogacy reimbursement, and education benefits. Benefit eligibility and amounts may depend on job classification and length of employment and are subject to plan terms.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Hire, train, mentor, and develop associates; assign duties, set clear expectations, recognize contributions, and support staffing needs.
Coordinate and oversee job-related activities and assignments, maintaining stakeholder relationships and supporting plans that meet customer and business needs.
Communicate goals and objectives, measure progress and accountability, address improvement opportunities, and promote adaptability and continuous learning.
Lead teams by teaching, training, listening, touring stores and providing feedback, and communicating with associates about operations, technology, initiatives, merchandising, and company direction.
Support and lead company change efforts, providing clear expectations and guidance for implementing business solutions.
Model customer service standards and the One Best Way service model; support customer service initiatives and resolve customer needs, complaints, and issues.
Develop and implement action plans to correct service deficiencies and improve the customer experience.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and integrity, including the Open Door Policy.
Drive financial performance and sales in the designated store area by reviewing P&L statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and meet sales and profit goals.
Promote a culture of belonging, teamwork, strong relationships, effective communication, accountability, and associate development.
Support Walmart’s goal of becoming a regenerative company by contributing positively to associates, customers, members, and the broader world.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off, including sick leave, and PTO/PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based annual or quarterly bonuses.
Regional Pay Zone or Complex Structure additional compensation for certain positions.