(USA) Fashion Coach
About The Position
The Fashion Coach supervises and develops hourly associates and store teams by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and fostering a workplace where associates feel they belong. The role coordinates and oversees job-related activities, builds relationships with key stakeholders, supports business plans and initiatives, communicates goals, measures results, addresses improvement opportunities, and promotes adaptability and continuous learning. The Fashion Coach leads teams through instruction, active listening, store tours and feedback, collaboration across associate levels, and communication about operations, technology, business initiatives, merchandising, and company direction. The role models exceptional customer service, supports customer-service initiatives, resolves customer issues, and develops action plans to address deficiencies and improve the customer experience. The position ensures compliance with company policies and procedures and supports Walmart's mission, values, ethics, and integrity standards. It also drives the financial performance and sales of the designated store area by reviewing P&L statements; assisting with budgeting, forecasting, and expense control; overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes; and implementing plans to mitigate shrink and achieve sales and profit goals. The role is expected to demonstrate respect for individuals, integrity, customer and member service, and a commitment to excellence, including building trusting relationships, developing others, making informed decisions, learning, and driving continuous improvement.
Requirements
- Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Hire, train, mentor, and develop hourly associates; assign duties, set expectations, recognize contributions, and promote a belonging mindset.
- Coordinate, complete, and oversee job-related activities and assignments, including maintaining stakeholder relationships, supporting plans and initiatives, communicating goals, measuring results, and addressing improvement opportunities.
- Lead and develop teams by teaching, training, listening, touring stores and providing feedback, collaborating across associate levels, leading change, and communicating business objectives and guidance.
- Model and demonstrate customer-service standards using the One Best Way service model; support customer-service initiatives and ensure customer needs, complaints, and issues are resolved.
- Develop and implement action plans to correct customer-service deficiencies and improve the customer experience.
- Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.
- Drive financial performance and sales for the designated store area by reviewing P&L statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
- Build strong relationships, communicate effectively, develop and mentor others, and support continuous improvement and change.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
