(USA) Fashion Coach

Walmart • Chicopee, MA

22d • $65,000 - $100,000 • Onsite

About The Position

The Fashion Coach supervises, develops, and mentors hourly associates, including hiring, training, assigning duties, setting expectations, recognizing contributions, and helping recruit qualified associates. The role coordinates and oversees job-related activities, builds relationships with stakeholders, supports business initiatives, communicates objectives, measures results, and identifies opportunities for improvement.

The Fashion Coach leads teams through teaching, active listening, store tours and feedback, communication across associate levels, and implementation of business changes and solutions. The role models customer service standards, supports customer service initiatives, resolves customer issues, and develops action plans to improve the customer experience. It also ensures compliance with company policies, procedures, values, ethics, and integrity standards.

The position drives financial performance and sales in the designated store area by reviewing P&L statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, managing seasonal transitions and operational processes, and implementing plans to reduce shrink and achieve sales and profit goals. The role is expected to demonstrate Walmart’s values: Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence.

The position is based at 591 Memorial Dr, Chicopee, Massachusetts. The annual salary range is $65,000–$100,000, with annual or quarterly performance bonuses. Certain positions may also receive regional pay zone or complex-structure compensation. Walmart offers medical, vision, and dental coverage; financial benefits; paid time off and leave programs; disability coverage; discounts; education benefits; and other benefits, subject to eligibility and plan terms.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Hire, train, mentor, and develop hourly associates; assign duties, set clear expectations, recognize associates, and support staffing needs.
• Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business plans, communicate objectives, measure progress, and identify improvement opportunities.
• Lead and develop teams through teaching, training, active listening, store tours and feedback, communication, and implementation of business changes and solutions.
• Model customer service standards and support customer service initiatives; resolve customer needs, complaints, and issues; and develop action plans to address deficiencies and improve customer experience.
• Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity standards.
• Drive sales and financial performance in the designated store area by reviewing P&L statements, assisting with budgeting and forecasting, controlling expenses, and overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Demonstrate Walmart’s values by fostering belonging, building trusting relationships, acting with integrity, putting customers first, supporting continuous improvement, and helping others through change.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, and parental, family care, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed