(USA) Fashion Coach

Walmart • Chicopee, MA

21d • Onsite

About The Position

The Fashion Coach supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and fostering a workplace where associates feel they belong. The role coordinates and oversees work activities, builds relationships with stakeholders, supports business plans, communicates goals, measures progress, addresses improvement opportunities, and promotes continuous learning.

The Fashion Coach leads teams through teaching, training, listening, store tours and feedback, communication across associate levels, and implementation of company initiatives and change. The role models customer service standards, supports customer service programs, resolves customer concerns, and develops action plans to improve the customer experience.

The position ensures compliance with company policies and ethical standards while supporting Walmart’s mission and values. It drives sales and financial performance in the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory processes, and implementing plans to reduce shrink and achieve sales and profit goals.

The role is expected to demonstrate Walmart’s values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. The position is based at the Chicopee, Massachusetts location. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also include regional pay zone or complex-structure compensation.

Requirements

• One of the following: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required training and assessments.
• At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• At facilities that sell only ammunition and where state-specific requirements apply, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Hire, train, mentor, and develop hourly associates; assign duties, set clear expectations, provide recognition, and support staffing needs.
• Coordinate and oversee job-related activities and assignments, maintain relationships with key stakeholders, support business plans, communicate goals, measure progress, and address improvement opportunities.
• Lead, teach, train, and actively listen to associates; provide feedback through store tours; and communicate and collaborate across associate levels on store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide guidance to implement business solutions and meet business objectives.
• Model and support exceptional customer service by demonstrating the One Best Way service model, supporting customer service initiatives, resolving customer issues, and implementing action plans to address deficiencies.
• Ensure compliance with company policies and procedures and promote company mission, values, ethics, and integrity.
• Drive financial performance and sales for the designated store area by reviewing P&L statements, assisting with budgeting and forecasting, and controlling expenses.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement action plans to mitigate shrink and achieve sales and profit goals.
• Foster belonging, build trusting working relationships, recognize others’ contributions, and develop and mentor team members.
• Promote continuous improvement, learning, adaptability, and effective use of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree