Fashion Advisor, Nordstrom Topanga

Chanel • Los Angeles, CA

12d • Onsite

About The Position

CHANEL is seeking a Fashion Advisor for its Nordstrom Topanga location. The role focuses on delivering superior client service while increasing client conversion and retention, driving business revenue, and inspiring brand loyalty. The Fashion Advisor works alongside a diverse sales team and reports to the boutique’s leadership. This is a full-time, in-store and in-person position supporting client sales and service. The schedule is flexible and may include late nights, weekends, and some holidays.

The position offers exposure to multiple boutique business functions and retail categories, opportunities to collaborate with colleagues across functions, and opportunities to develop skills through career development workshops and self-directed learning modules. The anticipated hourly rate is $24.30–$34.20; other compensation, benefits, and perks may also be included.

CHANEL describes its workplace as inclusive and emphasizes employee growth, diversity and inclusion, community engagement, sustainability, arts and culture, and career and leadership development.

Requirements

• Minimum 3 years of related experience.
• Minimum high school diploma.
• Ability to lift 15 lbs.
• Ability to work a flexible schedule that may include late nights, weekends, and some holidays.
• Ability to work collaboratively and thrive in a team environment.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Passion for CHANEL, its history, product offerings, and commitment to social and cultural initiatives.

Nice To Haves

• Foreign language skills are preferred but not required.

Responsibilities

• Develop new customers by converting walk-in traffic into clients and brand ambassadors, creating excitement and desire around the product and brand.
• Provide prompt, professional, warm, and courteous service to optimize the client experience.
• Build genuine client relationships through thoughtful and consistent outreach.
• Demonstrate a can-do attitude, raise service standards, and consistently exceed client expectations.
• Accept repairs and follow up consistently with clients regarding repairs and alterations.

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership.
• Paid vacation, holiday, sick, and volunteer days.
• 401(k) and other incentives.
• Healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, a Health Savings Account, and an Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.
• Career development workshops, self-directed learning modules, and access to career and leadership development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED