Temporary Client Advisor - Nordstrom Seattle

Valentino•Seattle, WA

7d•$22 - $25•Onsite

About The Position

Valentino is seeking a Temporary Client Advisor for its Nordstrom Seattle location. The Client Advisor serves as a brand ambassador, building meaningful client relationships and delivering exceptional service and personalized shopping experiences that inspire loyalty and support boutique performance. The role encompasses client engagement and sales, styling, merchandise and visual standards, and store operations. The position offers an hourly pay range of $22.00–$25.00, commission opportunities in addition to base pay, and potential for a permanent role based on business and personal performance.

Requirements

Previous luxury retail sales experience with relevant clientele-focused experience.
Proven track record of achieving sales results.
Exceptional clienteling and customer relationship-building skills.
Strong verbal and written communication skills.
Computer skills to operate a retail POS system and Microsoft Office programs, including Word, Excel, and Outlook.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Action-oriented approach and drive for results.
Problem-solving ability.
Ability to work as a team player.

Nice To Haves

Foreign language skills.

Responsibilities

Master the client journey and build strong, long-term client relationships through proactive engagement with existing and potential clients.
Deliver Valentino Couture Service impeccably through every phase of the client interaction, from preparation and welcome through product presentation, closing, and farewell.
Understand CRM targets and actively take actions to achieve them.
Implement personalized outreach campaigns and use available clienteling tools to complete CRM tasks within the required timeframe.
Consistently capture client data and record qualitative information; understand and manage a portfolio of customers, including VVICs and VICs.
Work consistently to achieve sales, KPI, and CRM targets.
Discover clients’ needs and guide them across brand categories; use fashion knowledge and current trends to curate looks.
Build product and fit knowledge through company training, tools, and in-store employee fit sessions.
Prepare for client appointments by researching preferences, organizing merchandise, and creating a welcoming environment.
Stay informed about new arrivals, seasonal trends, and store events.
Assist with sales and after-sales activities, including boutique returns, end-of-season activity, customer returns, repairs, and complaints.
Maintain and replenish products on the sales floor and understand warehouse stock across categories to restock shelves and maximize sales.
Partner with the team on daily store operations and presentation standards.
Follow visual display guidelines, and verify and report relevant information to store management in coordination with the Visual team.
Understand and follow company policies and procedures.
Use the POS system to process client transactions.
When an Operations team member is not present, take an active role in operational tasks, including shipping and receiving.