FANS Patient Services Manager

Trinity Health•Mason City, IA

About The Position

The FANS Patient Services Manager is accountable for leading, guiding, and directing Trinity Health ministry-area functional responsibilities. The role enables ministry-level strategy to address internal and external business and regulatory issues, provides functional expertise, and ensures performance and service standards are met. It is responsible for consistent operating performance and achievement of financial goals, and for identifying and solving complex problems that affect business management and direction. The manager collaborates with System Services, Regions, and Health Ministries to integrate strategy and operations, maintains awareness of industry developments and standards, and provides decision support and operations or optimization leadership. The position provides advice and leadership to system, regional, and ministry leaders; supports strategy development and deployment; leads standardization, optimization, and a national community of practice; and oversees vendor and contract labor management. It is accountable for performance measurement, functional governance over financials and staffing, communication among leaders, and colleague lifecycle guidance. The role also requires maintaining knowledge of applicable laws, regulations, policies, and compliance standards to support ethical behavior and safe work practices. The role involves a healthcare service environment with potential exposure to unpleasant conditions, hazards, infectious waste, and interruptions. Work may involve standing, walking, lifting up to 30 pounds, and other physical activities, as well as computer use and possible travel to worksites.

Requirements

High school diploma or equivalent.
At least three years of progressive experience in healthcare foodservice management; alternatively, an equivalent combination of education and work experience, such as Certified Dietary Manager certification and at least five years of progressive supervisory or management experience.
Ability to follow tasks through to completion, understand complex concepts, remember multiple tasks over extended periods, and work on concurrent tasks or projects.
Ability to communicate verbally and receive or give instructions in person or using a phone, computer, or other assigned device or equipment.
Ability to use a computer or other technology.
Ability to maintain a safe working environment, use available personal protective equipment, and provide assistance in an emergency.
For direct healthcare services, ability to lift up to 30 pounds unassisted, and perform standing, walking, bending, stooping, reaching, pushing, pulling, and patient-transport-related physical activities as described.
Comply with Trinity Health’s Code of Conduct, policies, procedures, and guidelines.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree in institutional management, dietetics, or an equivalent field.
Registered Dietitian credential.

Responsibilities

Demonstrate Trinity Health’s Mission, Values, Vision, Actions, and Promise in behaviors, practices, and decisions.
Provide advice, guidance, and leadership to regional and ministry leaders in developing strategies and achieving performance goals.
Enable collaboration across System Services, Regions, and Ministries to ensure consistency and integration of strategy and operations.
Provide advice, guidance, and leadership to System Services, Regions, and Ministries.
Lead standardization and systemness, and optimize policies, processes, and methodologies while establishing a national community of practice.
Oversee vendor and contract labor management, including centralizing strategy and optimizing spend.
Collaborate in system-wide strategy development and deployment of functional-area priorities and initiatives.
Support regional efforts to comply with functional-area priorities.
Be accountable for selection, evaluation, and overall success of functional leadership teams.
Establish functional strategies and governance over financials and staffing as an organization-wide focal point.
Ensure communication between System Services, Region, and Ministry leaders.
Measure and report KPIs, metrics, and value delivery.
Provide advice, guidance, and leadership for the colleague life cycle.
Maintain working knowledge of applicable laws, regulations, compliance requirements, policies, procedures, and guidelines to support adherence, ethical behavior, and safe work practices.