Fan Experience Representative (Part-Time)
About The Position
Spurs Sports & Entertainment (SS&E) is seeking a Fan Experience Representative to uphold its service standards and act as an ambassador to fans. The role supports SS&E franchises, events, and contracted projects. Representatives may be trained in ushering, ticket taking, and elevator operation, and receive a basic understanding of crowd management to help protect guests and staff. This part-time position is based in the San Antonio, Texas area and offers up to 29 hours per week, depending on the number of events. Representatives must be able to arrive two hours before events begin and remain until after they end, and must work 70% of events each month. The work includes flexible scheduling and serving guests in venues and event environments.
Requirements
- Must be at least 18 years old at the time of hire.
- Must live in or be relocating to the San Antonio, Texas area.
- Must have reliable transportation to report to work on time.
- Must be able to work 70% of events per month, based on the number of events.
- Must be able to arrive two hours before event start times and stay until after events end.
- Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
- Must be able to communicate and exchange information in English.
- Understanding of venue flow, crowd management, and guest service standards in a high-capacity arena or similar environment.
- Comfort working in a fast-paced environment while managing multiple priorities.
- Ability to remain professional with fans and guests in accordance with SS&E policies.
- Ability to work in moderate-to-very-loud noise and large crowds.
- Frequently walk and move around the venue and stand for multiple hours.
- Occasionally lift and carry items up to 15 pounds at table height and push or pull items up to 50 pounds.
- Occasionally bend or kneel; frequently ascend and descend multiple flights of stairs.
- Occasionally maneuver through dim or reduced lighting and work in confined spaces such as elevators.
- Frequently work outdoors in hot, cold, wet, or windy conditions and be comfortable at heights while working on high floors.
Nice To Haves
- Bilingual Spanish.
Responsibilities
- Provide direct guest services and deliver a positive fan experience.
- Learn about SS&E, its venues, and events to assist fans.
- Monitor assigned areas for safety, cleanliness, and compliance with venue policies.
- Follow event procedures for guest entry, seating, and access control.
- Maintain situational awareness and report safety, security, or medical concerns to appropriate personnel.
- Respond appropriately to emergency protocols, including guest evacuations and shelter-in-place directives.
- Communicate professionally and clearly with guests and staff.
- Participate in pre-event briefings and learn pertinent event information.
- Support ADA guest requests and other accessibility-related service requests with urgency and empathy.
- Maintain professionalism with high-profile clients and talent, including in high-pressure situations.
- Perform other duties as assigned.
- Demonstrate alignment with SS&E’s core values and mission, collaborate with internal and external community members, and pursue ongoing development.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
