Fan Ambassador (Part Time)

Cosm•Inglewood, CA

About The Position

Cosm is a global technology company that creates immersive experiences across Sports and Entertainment, Science and Education, and Parks and Attractions. Fan Ambassadors, also called Guest Services Team Members, provide hospitality and assistance throughout each guest’s visit, from arrival to departure. They welcome guests, scan tickets, support ticket and retail sales, answer questions, and help create a warm, engaging environment. The role also supports venue operations through wayfinding, event setup and breakdown, phone inquiries, food and beverage assistance, and maintaining a safe, organized environment.

Requirements

Excellent communication and professional interpersonal skills.
Fluency in English and ability to write in basic English.
Must be at least 18 years old at the time of employment.
Must be of legal age to work unrestricted hours under applicable local ordinances and state laws.
Food Handler Card, or ability to obtain one within the required timeframe.
Alcohol Service Training, or ability to obtain it within the required timeframe.
Ability to continuously stand and walk and lift up to 10 pounds.
Ability to frequently bend, squat, reach overhead, and lift up to 20 pounds.
Ability to occasionally kneel and lift up to 50 pounds.
Ability to seldom sit, climb, push, pull, and lift over 50 pounds.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Previous guest services and/or retail experience is preferred but not required.

Responsibilities

Bring the Pillars of Service—Connected, Optimistic, Service Oriented, and Memorable—to life through interactions with guests and team members.
Deliver exceptional, service-oriented hospitality to guests from arrival through departure.
Create memorable experiences through engaging, personalized interactions.
Demonstrate knowledge of company offerings, promotions, and events.
Engage with guests, team members, and leaders in a friendly, professional, and optimistic manner.
Support team members and foster a connected, collaborative environment focused on guest satisfaction.
Follow leadership direction with a positive, solutions-focused mindset.
Contribute to a collaborative, high-energy team culture.
Support food and beverage operations by running food and drinks and assisting with bussing tables as needed.
Follow company policies, procedures, and service standards.
Maintain a safe working environment by following company and state safety guidelines.
Support operational needs, including side work and keeping areas clean and organized.
Use strong communication, time management, and organizational skills.
Work effectively in a fast-paced, high-volume environment and under pressure.
Maintain a positive, professional, and optimistic attitude.
Perform essential job functions, with or without reasonable accommodation, while following company policies and procedures.