Fan Experience Representative (Part-Time)
About The Position
The Fan Experience Representative upholds SS&E standards and serves as an ambassador to fans. Representatives may be trained in ushering, ticket taking, and elevator operation, and receive a basic understanding of crowd management to support guest and staff safety. The role supports all SS&E franchises, events, and contracted projects. It is part-time, with up to 29 hours per week depending on the number of events. Representatives must arrive two hours before event start times and remain until after events end. Candidates must live in or be relocating to the San Antonio, Texas area and be able to work 70% of events per month.
Requirements
- Must be at least 18 years old at the time of hire.
- Must live in or be relocating to the San Antonio, Texas area.
- Must have reliable transportation to report to work on time.
- Must be able to work 70% of events per month, based on the number of events.
- Must arrive two hours before event start times and stay until after events end.
- Must be able to communicate and exchange information in English.
- Must be comfortable working in a fast-paced environment while managing multiple priorities.
- Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
- Must be able to maintain professionalism with fans and guests in compliance with SS&E policies.
- Understanding of venue flow, crowd management, and guest service standards in a high-capacity arena or similar environment.
Nice To Haves
- Bilingual Spanish language skills.
Responsibilities
- Provide direct guest services and deliver a positive fan experience by staying knowledgeable about venues, events, and SS&E.
- Remain calm and professional in high-pressure situations and respond appropriately to emergency protocols, including evacuations and shelter-in-place directives.
- Monitor assigned areas for safety, cleanliness, and compliance with venue policies.
- Follow event procedures for guest entry, seating, and access control.
- Maintain situational awareness and report safety, security, or medical concerns to appropriate personnel.
- Communicate professionally and clearly with guests and staff.
- Participate in pre-event briefings and follow pertinent event information.
- Support ADA guest requests and other accessibility-related service requests with urgency and empathy.
- Maintain professionalism when interacting with high-profile clients and talent.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
