Fan Experience Tech Host

Intuit Dome•Inglewood, CA

14h•Onsite

About The Position

Halo Sports and Entertainment is hiring Tech Hosts for the Fan Experience team. This highly visible, fan-facing, part-time role supports event-day operations at Intuit Dome by welcoming and assisting fans, helping with mobile ticketing and ticket redemption, operating digital systems, supporting the Intuit Dome app, assisting with access control, and providing directions throughout the venue. Tech Hosts are expected to deliver a seamless, technology-forward fan experience and respond thoughtfully to fan needs and concerns. The role requires a flexible event schedule, including weeknights, weekends, holidays, and extended shifts based on business needs. Hosts must be available to work at least 70% of scheduled events per month. The position is based in Inglewood, California, and is not eligible for benefits. The target start date is December 8 or 9, 2026, pending NBA Cup games. An invitation-only, in-person hiring event is scheduled for November 23, 2026. Tech Hosts complete onboarding and training, follow standard operating procedures, operate ticket-scanning and other event-day technology, support fans with common digital issues, and help prepare fan-facing areas and tools before gates open. They maintain knowledge of venue layouts, access procedures, accessibility services, emergency procedures, and points of contact; protect ticket and wristband integrity; communicate venue policies and procedures; and share feedback on fan trends and operational or technology issues. They collaborate with teammates and supervisors and escalate matters when appropriate. The job involves prolonged standing and walking, moving throughout the venue, navigating stairs, and working in indoor and outdoor settings. Conditions may include changing weather, crowds, elevated noise, and vibration. Employees may need to lift, carry, push, or pull materials weighing up to 20 pounds and use radios or other communication devices. Halo Sports & Entertainment emphasizes curiosity, innovation, and the use of emerging technologies, including AI tools, to improve work and the fan and business experience. The hourly rate is $22, increasing to $24 after the probationary period. The position is classified as non-exempt. The employer states that it is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Ability to work the flexible event schedule, including weeknights, weekends, and holidays; must be available for at least 70% of scheduled events per month.
Ability to manage multiple priorities in a fast-paced environment and adapt to real-time updates or changes in event flow.
Ability to follow standard operating procedures and use digital reference tools and scenario-based training.
Strong comfort with technology and ability to learn new digital tools and platforms quickly.
Ability to troubleshoot common fan-facing technology issues, including mobile ticketing and app navigation, and escalate more complex issues.
Strong verbal and written communication skills, with the ability to communicate professionally and effectively with fans, colleagues, and supervisors.
Team-oriented approach, initiative, sound judgment, and hands-on problem-solving skills.
Professional and composed appearance, communication, and conduct when interacting with fans, including VIPs and high-profile individuals.
Welcoming, positive, and energetic attitude.
Ability to stand, walk, maneuver up and down stairs, and move throughout the venue during scheduled shifts.
Ability to lift, carry, push, or pull equipment or materials weighing up to 20 pounds.
Ability to bend, stoop, kneel, crouch, and reach overhead and horizontally as needed.
Ability to ascend and descend stairs, work safely at various heights, and work in confined or enclosed spaces, including elevators, when required.
Ability to work indoors and outdoors, including in varying weather, crowds, elevated noise levels, and vibration.
Ability to communicate in person and through radio or other communication devices.

Nice To Haves

Previous customer service or hospitality experience is preferred.

Responsibilities

Welcome fans and contribute to a world-class fan experience by demonstrating the company's service culture commitments.
Complete required onboarding and training and follow team SOPs and digital reference tools.
Operate event-day technology platforms, including ticket-scanning, mobile-app support, and fan-feedback tools, accurately and confidently.
Stay informed about updates to the Intuit Dome app and staff technologies, assist fans with new features, and troubleshoot common issues.
Create positive first impressions and memorable experiences for fans through proactive engagement.
Set up and manage fan-facing zones, address basic equipment issues, and ensure digital tools and physical materials are ready before gates open.
Answer fan questions, resolve issues within the scope of the role, and escalate concerns when appropriate.
Provide real-time feedback about fan trends, technology issues, and opportunities to improve event-day operations and the fan journey.
Communicate company policies, programs, systems, and venue procedures clearly and accurately.
Follow established guidelines and procedures, collaborate with teammates and supervisors, and escalate decisions or issues when appropriate.
Communicate openly and respectfully with fans, teammates, and leaders in a helpful, service-oriented manner.
Maintain knowledge of venue layouts, seating sections, access-control procedures, attractions, emergency procedures, and appropriate points of contact.
Maintain ticket and wristband integrity using ticket-verification technology, access-control systems, and venue knowledge.
Maintain knowledge of venue accessibility services, procedures, and guest accommodations, and support fans according to established protocols.
Perform duties safely, efficiently, and respectfully; follow company policy regarding tips, gifts, and gratuities.
Perform additional duties as assigned.