Fan Ambassador (Part Time)

Cosm•Inglewood, CA

About The Position

Fan Ambassadors (Guest Services Team Members) ensure a high level of hospitality by welcoming and assisting guests throughout their experience, from arrival to departure. The role includes greeting guests and scanning tickets, supporting ticket and retail sales, answering questions, and creating a warm, engaging environment. Fan Ambassadors also support venue operations through wayfinding, event setup and breakdown, answering phone inquiries, and helping maintain a safe, organized environment for guests and team members. The role brings Cosm’s service pillars—Connected, Optimistic, Service Oriented, and Memorable—to life through guest and team interactions. Fan Ambassadors provide personalized service, demonstrate knowledge of company offerings, promotions, and events, and contribute to a collaborative, high-energy team. They may also support food and beverage operations by running food and drinks and assisting with table bussing. The position requires following company policies, procedures, service standards, and safety guidelines, and maintaining clean, organized work areas. This is a part-time role with a flexible schedule that may include nights, weekends, and holidays. Previous guest services or retail experience is preferred but not required. A Food Handler Card and Alcohol Service Training are required, or must be obtained within the required timeframe. The job involves standing, walking, bending, squatting, reaching, kneeling, climbing, pushing, pulling, and lifting varying weights.

Requirements

Excellent communication and professional interpersonal skills.
Fluency in English and ability to write in basic English.
Must be of legal age to work unrestricted hours as defined by local ordinances and state laws.
Food Handler Card required, or ability to obtain it within the required timeframe.
Alcohol Service Training required, or ability to obtain it within the required timeframe.
Ability to continuously stand and walk and lift up to 10 pounds.
Ability to frequently bend, squat, reach overhead, and lift up to 20 pounds.
Ability to occasionally kneel and lift up to 50 pounds.
Ability to seldom sit, climb, push, pull, and lift over 50 pounds.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Strong communication, time management, and organizational skills.
Ability to thrive in a fast-paced, high-volume environment and perform well under pressure.
Consistently positive, professional, and optimistic attitude.

Nice To Haves

Previous guest services and/or retail experience is preferred but not required.

Responsibilities

Bring the service pillars—Connected, Optimistic, Service Oriented, and Memorable—to life in interactions with guests and team members.
Provide exceptional, service-oriented hospitality from guest arrival through departure.
Create memorable experiences through engaging, personalized interactions.
Maintain strong knowledge of company offerings, promotions, and events.
Engage guests, team members, and leaders in a friendly, professional, and optimistic manner.
Support team members and foster a connected, collaborative environment focused on guest satisfaction.
Follow leadership direction with a positive, solutions-focused mindset.
Support food and beverage operations by running food and drinks and assisting with bussing tables as needed.
Follow company policies, procedures, service standards, training materials, and the employee handbook.
Maintain a safe working environment by following company and state safety guidelines.
Support operational needs, including side work and keeping areas clean and organized.
Perform essential job functions with or without reasonable accommodation.