Fan Experience Tech Host

Intuit Dome•Inglewood, CA

5d•Onsite

About The Position

Halo Sports and Entertainment is hiring Tech Hosts for its Fan Experience team at Intuit Dome in Inglewood, California. This highly visible, fan-facing, part-time role supports event-day operations and helps deliver a seamless, technology-forward experience. Tech Hosts welcome and assist fans; support mobile ticketing, ticket redemption, app navigation, and access control; operate digital systems; and provide directions and information throughout the venue. The role requires a flexible event schedule, including weeknights, weekends, holidays, and extended shifts based on business needs. Tech Hosts must be available to work at least 70% of scheduled events per month. The position is not eligible for benefits. The hourly rate is $22, increasing to $24 after the probationary period. The position is classified as non-exempt. An invitation-only, in-person hiring event is planned for November 23, 2026. The target start date is December 8 or 9, 2026, subject to NBA Cup games. Applicants may be invited to interview after applying. Halo Sports and Entertainment seeks people who are curious about technology and innovation and who embrace emerging technologies, including AI tools, to work smarter and improve fan and business experiences. Its portfolio includes the LA Clippers, Intuit Dome, Kia Forum, and San Diego Clippers.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Ability to work a flexible event schedule, including weeknights, weekends, and holidays, and be available for at least 70% of scheduled events per month.
Strong verbal and written communication skills and the ability to communicate professionally with fans, colleagues, and supervisors.
Comfort and proficiency using technology, with the ability to learn digital tools and platforms quickly.
Ability to troubleshoot common fan-facing technology issues, including mobile ticketing and app navigation, and escalate more complex issues.
Ability to manage multiple priorities in a fast-paced environment and adapt to real-time event-flow changes.
Ability to follow standard operating procedures and use digital reference tools.
Ability to participate in scenario-based training.
Professional appearance, communication, and conduct, including when interacting with VIPs and high-profile individuals.
Welcoming, positive, and energetic attitude; team-oriented approach; proactive problem-solving; initiative; and sound judgment.
Ability to stand, sit, walk, or remain stationary for extended periods, with or without reasonable accommodation.
Ability to lift, carry, push, or pull equipment or materials weighing up to 20 pounds.
Ability to bend, stoop, kneel, crouch, reach overhead and horizontally, ascend and descend stairs, and work safely at various heights when required.
Ability to work in confined or enclosed spaces, including elevators, and move quickly and safely throughout the venue.
Ability to communicate in person and through radio or other communication devices.
Ability to work indoors and outdoors, including in varying weather, crowded and noisy environments, and conditions with vibration.

Nice To Haves

Previous experience in customer service or hospitality is preferred.

Responsibilities

Welcome fans and contribute to a world-class fan experience while demonstrating the company’s service culture commitments.
Complete onboarding and training and follow team standard operating procedures and digital reference tools.
Operate event-day technology platforms, including ticket-scanning, mobile-app support, and fan-feedback tools.
Stay informed about updates to the Intuit Dome app and staff technologies, assist fans with new features, and troubleshoot common issues.
Create positive first impressions and memorable experiences for fans.
Set up and manage fan-facing zones, address basic equipment issues, and prepare digital tools and physical materials before gates open.
Engage with fans, answer questions, resolve issues within the role’s scope, and escalate concerns when appropriate.
Provide real-time feedback about fan trends, technology issues, and opportunities to improve event-day operations and the fan journey.
Communicate company policies, programs, systems, and venue procedures clearly and accurately.
Follow established guidelines and procedures, collaborate with teammates and supervisors, and escalate decisions or issues when appropriate.
Communicate respectfully and helpfully with fans, teammates, and leaders.
Maintain knowledge of venue layouts, seating sections, access-control procedures, attractions, emergency procedures, and appropriate points of contact.
Maintain ticket and wristband integrity through accurate use of verification technology, access-control systems, and venue knowledge.
Maintain knowledge of accessibility services, procedures, and guest accommodations, and support fans according to established protocols.
Perform duties safely, efficiently, and respectfully, and follow company policy regarding tips, gifts, and gratuities.
Perform additional duties as assigned.