Family Support Specialist I
About The Position
The Kentucky Department for Community Based Services (DCBS) provides services and programs to enhance family self-sufficiency, improve safety and permanency for children and vulnerable adults, and support collaborative decision-making with families and community partners. The Family Support Specialist uses formal training to determine eligibility for public assistance programs and is expected to provide high-quality service to vulnerable citizens. The position requires maturity and self-discipline. The role involves client interviews, gathering and reviewing documentation, tracking case deadlines, learning about resources and referrals, and maintaining case records using computer systems. The position has access to or use of federal tax information (FTI), or meets the statutory definition of front-line staff. Applicants must undergo a fingerprint-based criminal background check by the Kentucky State Police and the FBI. Work is performed in an office setting and/or during visits to clients’ homes. The agency may authorize telecommuting and may modify or end that arrangement at any time.
Requirements
- Complete two years (54 semester hours) at a college or university, or qualify for the stated year-for-year substitution of relevant experience for education.
- No experience, training, or skills are required as a minimum.
- Relevant administrative work, clerical office work, work dealing directly with the public, or experience reviewing, monitoring, determining eligibility for, and/or administering public assistance programs may substitute for the required education on a year-for-year basis.
- Undergo a fingerprint-based criminal background check by the Kentucky State Police and the FBI.
- Experience working with the public.
- Strong verbal and written communication skills.
- Good time-management and organizational skills.
- Ability to work well under pressure.
- Willingness to work as part of a team.
Responsibilities
- Interview clients by phone or in person for Basic Public Assistance programs.
- Gather, complete, and review required documentation.
- Participate in formal and on-the-job training and observe other staff.
- Track processing deadlines for timely case activity and case hearings.
- Learn to identify resources and appropriate referrals.
- Learn to operate computer terminals and personal computers, and prepare and maintain case records.
- Enter case information into the computer.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
