Family Support Specialist I

Kentucky Personnel Cabinet•Hopkinsville, KY

8d•$48,212 - $54,639

About The Position

The Kentucky Department for Community Based Services (DCBS), within the Cabinet for Health & Family Services, provides services and programs to support family self-sufficiency, improve safety and permanency for children and vulnerable adults, and promote collaborative decision-making with families and community partners. The Family Support Specialist I works with individuals and families applying for public assistance benefits in Kentucky. Career growth is encouraged through training and mentoring. The position is based in Hopkinsville, Kentucky, and the agency may authorize telecommuting; that arrangement may be changed or ended at any time.

Requirements

Complete two years (54 semester hours) at a college or university.
Demonstrate strong verbal and written communication skills.
Have good customer service skills.
Have good time-management and organizational skills.
Submit to a fingerprint-based criminal background check by the Kentucky State Police and the Federal Bureau of Investigation.
Administrative work, clerical office work, work dealing directly with the public, or experience reviewing, monitoring, determining eligibility for, and/or administering specified public assistance programs may substitute for the required education on a year-for-year basis.

Responsibilities

Interview clients in person and/or by phone to gather information for public assistance applications.
Process client-provided verification to determine eligibility for public assistance programs.
Explain program requirements, needed case information, and requirements that may apply to clients.
Identify community resources and make appropriate referrals.
Answer client inquiries about general program rules and case-specific questions.