Family Support Specialist I(Temporary)

OneLegacy Brand•Azusa, CA

5d•$51,251 - $79,435•Onsite

About The Position

The Family Support Specialist I provides grief support to OneLegacy donor families. The role staffs programs addressing donor families’ emotional needs; provides written materials, referrals, and telephone support; facilitates written communication and meetings between donor families and recipients when appropriate; and helps maintain the Family Support Services mail program. The position also supports donor-family events and programs, including remembrance ceremonies, grief support groups, workshops, and social media accounts. It maintains accurate donor-family records and may provide on-site support at hospitals or the OneLegacy Recovery Center when special circumstances warrant. The role requires professional, confidential, compassionate communication with donor families and colleagues, as well as compliance with organizational standards and applicable laws and procedures. This is a temporary, full-time, non-exempt position based primarily at OneLegacy’s Azusa corporate office. It has a 40-hour workweek determined by assigned shift; assigned days or shifts may change based on staffing needs. Availability to work evenings, weekends, and holidays is required. Occasional travel by personal vehicle or air to meeting sites and other locations is required. The salary range is $51,251.20–$79,435.20.

Requirements

Bachelor’s degree in social work, counseling, or a related field.
Compassion, patience, empathy, and strong customer-service skills when working with people in crisis or experiencing grief.
Crisis-intervention or counseling skills and knowledge of death, dying, and bereavement.
Strong oral, written, and presentation skills.
Ability to work independently with little oversight and exercise independent judgment, initiative, and problem-solving skills within assigned authority.
Ability to work effectively with all levels of staff and hospital partners as a proactive team member.
Strong organizational, prioritization, and time-management skills, including recognizing professional limits and boundaries and seeking help appropriately.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and related office software; ability to use databases and software for word processing, mail merge, data entry, quality assurance, spreadsheets, and document preparation.
Ability to manage multiple projects and tasks, adapt to changing priorities and interruptions, and work effectively in a fast-paced environment.
Ability to honor and be sensitive to cultural, ethnic, religious, and socioeconomic diversity.
Current California driver’s license and current vehicle insurance meeting California minimum coverage standards.
Reliable automotive transportation.
Working knowledge of a personal computer and general office equipment.
Ability to sit for prolonged periods while performing tasks.
Ability and willingness to learn new tasks.
Availability to work evenings, weekends, and holidays, with assigned days or shifts subject to staffing needs.
Occasional travel to meeting sites and other locations by personal vehicle or air.

Nice To Haves

Master’s degree preferred.
Two years’ experience providing grief support to the public, especially services for people in crisis in individual and group settings, preferred.
Hospital experience preferred.
Fluency in Spanish preferred.
Knowledge of medical terminology is helpful.

Responsibilities

Provide telephone support to donor family members and refer them to community resources as needed.
Provide recipient medical updates to donor families.
Facilitate correspondence and meetings between donor families and recipients when appropriate.
Help coordinate distribution of written materials to donor families.
Assist the communications department with events attended by donor families.
Coordinate with Family Support Services staff to create and implement annual Donor Remembrance Ceremonies.
Assist with grief support groups, workshops, and donor-family social media accounts addressing grief and loss.
Provide on-site support to donor families in hospitals or at the OneLegacy Recovery Center when special circumstances warrant.
Maintain accurate donor-family records.
Attend staff meetings, training programs, and in-services as directed by the Supervisor/Manager of Family Support Services.
Support OneLegacy’s standards of professional conduct, mission, vision, and values.
Provide presentations about the Family Support Services program as needed.
Stay informed about trends in transplantation and donation, grief, and death education and materials.
Communicate professionally in person, by phone, email, and letter; identify and obtain missing information and communicate concerns and improvement opportunities to department leadership.
Handle confidential information discreetly and comply with confidentiality, professional conduct, safety, quality-control, and legal requirements.
Build productive relationships with providers, business partners, the Family Support Services team, and OneLegacy coworkers.
Manage multiple tasks and projects, prioritize work, coordinate and track workflow, and complete assignments in a timely manner.
Perform other duties as assigned.