TEMPORARY Family Services Specialist I

James City County • Williamsburg, FL

2d • $25 - $39

About The Position

The Temporary Family Services Specialist I works 20 hours per week supporting the Child Protective Services (CPS) unit. The role works with individuals and families to assess needs, coordinate services, explain available programs, maintain case records, and apply applicable laws, policies, and regulations. It provides counseling and case management, develops and implements service plans, makes referrals, and coordinates services to promote safety, stability, and well-being. Training and entry-level experience with VDSS Child Protective Services (CPS) are required. The temporary position is anticipated to end June 30, 2027.

The position may involve field visits to schools, homes, and hospitals, coordination with service providers and community agencies, court-related work, and 24-hour on-call responsibilities with emergency intervention. The posting also includes a responsibility specifically labeled for Family Services Specialist III; it is not clear that this duty applies to this Specialist I position.

Requirements

• Training and entry-level experience with VDSS Child Protective Services (CPS).
• A bachelor's degree in a Human Services field, or a bachelor's degree in any field plus at least two years of appropriate and related experience in a Human Services area, as specified in Section 22VAC40-670-20 of the Administrative Code of Virginia.
• Possess a valid Virginia driver's license, or obtain one within 30 days of hire, and maintain an acceptable driving record under James City County criteria.
• Knowledge of customer-service principles and processes, including setting and meeting service quality standards and evaluating customer satisfaction.
• Computer software skills, especially Microsoft Office Suite.
• Ability to analyze and use judgment in accomplishing varied duties and to think independently within the limits of policies, standards, and precedents.

Nice To Haves

• Bachelor's degree in Social Work.
• Master's degree in Social Work.
• Commonwealth of Virginia Social Worker license.

Responsibilities

• Counsel and provide services to families and individuals, focusing on family preservation and reunification; monitor customer progress, implement court-ordered services, and work with families to prevent crises.
• Provide protective services to children, elderly people, and people with disabilities in the community; support their well-being, remove victims from homes if necessary, and provide after-hours on-call services and emergency intervention.
• Manage an assigned caseload by maintaining files, making telephone contacts, referring customers to private vendors for services, and preparing documents.
• Conduct field visits to schools, homes, and hospitals; make referrals; coordinate with law enforcement and school personnel; make serious and complex decisions and defend them in court.
• Connect customers with services by maintaining knowledge of local resources, working with community service providers, serving on interagency service assessment teams, and advocating for clients with other agencies, including schools, courts, and mental health professionals.
• Assess customers and provide case management; develop and implement service plans addressing family and individual needs.
• Provide 24-hour on-call coverage and emergency interventions.
• Perform other duties as assigned.
• The posting also lists Family Services Specialist III duties: assist in case-related situations; represent the agency on local, regional, and state workgroups and taskforces; provide training for agency staff or community partners; and cover cases during absences, leave, and vacancies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level