TEMPORARY Family Services Specialist I

James City County • Williamsburg, VA

17h

About The Position

The Temporary Family Services Specialist I works 20 hours per week supporting the Child Protective Services (CPS) unit. The specialist assesses the needs of individuals and families, coordinates services, explains available programs, maintains case records, and applies applicable laws, policies, and regulations. The role provides counseling and case management, develops and implements service plans, and makes referrals to promote safety, stability, and well-being. Training and entry-level experience with VDSS Child Protective Services (CPS) are required.

This temporary position is anticipated to end June 30, 2027. The listed pay range is $25.12–$39.13 per hour, depending on qualifications. Applications are accepted until the position is filled. A fully completed application is required; cover letters and resumes may also be attached.

Requirements

• Training and entry-level experience with VDSS Child Protective Services (CPS).
• A bachelor’s degree in a Human Services field, or a bachelor’s degree in any field plus at least two years of appropriate, related experience in a Human Services area, as specified in Section 22VAC40-670-20 of the Administrative Code of Virginia.
• Possess a valid Virginia driver’s license, or obtain one within 30 days of hire, and have an acceptable driving record under James City County criteria.
• Knowledge of customer-service principles and processes, including setting and meeting service-quality standards and evaluating customer satisfaction.
• Skill using computer software, especially Microsoft Office Suite.
• Ability to analyze and use judgment in accomplishing diversified duties and think independently within the limits of policies, standards, and precedents.

Nice To Haves

• Bachelor’s degree in Social Work.
• Master’s degree in Social Work.
• Commonwealth of Virginia Social Worker license.

Responsibilities

• Counsel and provide services to families and individuals, focusing on family preservation and reunification; monitor customer progress, implement court-ordered services, and work with families to prevent crises.
• Provide protective services to children, older adults, and people with disabilities in the community; secure their well-being, remove victims from homes when necessary, and provide emergency intervention and after-hours on-call services.
• Manage assigned caseloads by maintaining files, making telephone contacts, referring clients to private service vendors, and preparing documents.
• Conduct field visits to schools, homes, and hospitals; make referrals; coordinate with law enforcement and school personnel; make serious and complex decisions and defend them in court.
• Make service referrals by maintaining knowledge of local services and resources, working with community service providers, serving on interagency service assessment teams, and advocating for clients accessing services and working with other agencies.
• Assess customers’ needs and provide case management; develop and implement service plans addressing family and individual needs.
• Fulfill 24-hour on-call responsibilities and provide emergency interventions.
• Perform other duties as assigned.
• The posting also describes Family Services Specialist III duties: assist in case-related situations; represent the agency on local, regional, and state workgroups and task forces; provide training for agency staff or community partners; and cover cases during absences, leave, and vacancies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level