Family Support Specialist I
About The Position
The Kentucky Department for Community Based Services (DCBS) provides services and programs to enhance family self-sufficiency, improve safety and permanency for children and vulnerable adults, and support collaborative decision-making with families and community partners. The Family Support Specialist I provides professional services directly to the public by reviewing, monitoring, and determining eligibility for public assistance programs. The employee receives formal training to make eligibility determinations and is expected to provide high-quality services to vulnerable citizens. This demanding and rewarding position requires maturity and self-discipline. The position is based at 455 Park Place, Suite 120B, Lexington, Kentucky. The agency may authorize telecommuting, and may modify or end a telecommuting arrangement at any time. Duties are performed in an office setting and/or during visits to clients' homes. The position is full-time, 37.5 hours per week, and eligible for overtime pay.
Requirements
- Complete two years (54 semester hours) at a college or university. Administrative work, clerical office work, work dealing directly with the public, or experience reviewing, monitoring, determining eligibility for, and/or administering specified public assistance programs may substitute for the required education on a year-for-year basis.
- Submit to a fingerprint-based criminal background check by the Kentucky State Police and the FBI.
- The ideal candidate will have experience working with the public.
- The ideal candidate will have strong verbal and written communication skills.
- The ideal candidate will have good time-management and organizational skills.
- The ideal candidate will be able to work well under pressure.
- The ideal candidate will be willing to work as part of a team.
Responsibilities
- Interview clients by phone or in person for Basic Public Assistance programs.
- Gather, complete, and review required documentation.
- Participate in formal and on-the-job training and observe other staff.
- Track processing deadlines for timely case activity and case hearings.
- Learn to identify resources and appropriate referrals.
- Learn to operate computer terminals and personal computers and prepare and maintain case records.
- Enter case information into the computer.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
