Family Support Specialist I

Kentucky Personnel Cabinet • Lancaster, KY

13h • $48,212 - $54,639 • Onsite

About The Position

The Kentucky Department for Community Based Services (DCBS) provides services and programs to enhance family self-sufficiency, improve safety and permanency for children and vulnerable adults, and support collaborative decision-making with families and community partners. The Family Support Specialist uses formal training to determine eligibility for public assistance programs and works to ensure high-quality services for vulnerable citizens. The role requires maturity and self-discipline.

Requirements

• Complete two years (54 semester hours) at a college or university.
• Experience, training, or skills: none required.
• Administrative work, clerical office work, work dealing directly with the public, or experience reviewing, monitoring, determining eligibility for, and/or administering public assistance programs may substitute for the required education on a year-for-year basis.
• Experience working with the public.
• Strong verbal and written communication skills.
• Good time management and organizational skills.
• Ability to work well under pressure.
• Willingness to work as part of a team.
• Submit to a fingerprint-based criminal background check by the Kentucky State Police and FBI.

Responsibilities

• Interview clients by phone or in person for Basic Public Assistance programs.
• Gather, complete, and review required documentation.
• Participate in formal and on-the-job training and observe other staff.
• Track processing deadlines for timely case activity and case hearings.
• Learn to identify resources and make appropriate referrals.
• Learn to operate computer terminals and personal computers and prepare and maintain case records.
• Enter case information into the computer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree