Family Support Specialist I
About The Position
The Kentucky Department for Community Based Services (DCBS) provides services and programs to enhance family self-sufficiency, improve safety and permanency for children and vulnerable adults, and encourage collaborative decision-making with families and community partners. The Family Support Specialist uses formal training to determine eligibility for public assistance programs and provides high-quality services to vulnerable citizens. The role requires maturity and self-discipline. The position may involve access to or use of federal tax information or front-line duties, and requires a fingerprint-based criminal background check by the Kentucky State Police and FBI. The agency may authorize telecommuting, but may modify or end that arrangement at any time.
Requirements
- Complete two years (54 semester hours) of education at a college or university.
- No experience, training, or skills are required as a minimum qualification.
- Administrative work, clerical office work, work dealing directly with the public, or experience reviewing, monitoring, determining eligibility for, and/or administering public assistance programs may substitute for the required education on a year-for-year basis.
- Experience working with the public.
- Strong verbal and written communication skills.
- Good time management and organizational skills.
- Ability to work well under pressure.
- Willingness to work as part of a team.
- Submit to a fingerprint-based criminal background check by the Kentucky State Police and FBI.
Responsibilities
- Interview clients for Basic Public Assistance programs.
- Gather, complete, and review required documentation.
- Participate in formal and on-the-job training and observe other staff.
- Track processing deadlines for timely case activity and case hearings.
- Learn to identify resources and appropriate referrals.
- Learn to operate computer terminals and personal computers, and prepare and maintain case records.
- Enter case information into the computer.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
