Family Support Specialist I
About The Position
The Kentucky Department for Community Based Services (DCBS) provides services and programs intended to enhance families’ self-sufficiency, improve safety and permanency for children and vulnerable adults, and support collaborative decision-making with families and community partners. The Family Support Specialist uses formal training to determine eligibility for public assistance programs and is expected to provide high-quality services to vulnerable citizens. The role requires maturity and self-discipline. The position has access to or uses federal tax information, or meets the definition of front-line staff, and requires a fingerprint-based criminal background check by the Kentucky State Police and FBI. The position is based in an office setting and may include visits to clients’ homes. The agency may authorize telecommuting and may modify or end that arrangement at any time.
Requirements
- Complete two years (54 semester hours) at a college or university.
- No experience, training, or skills are required.
- Administrative work, clerical office work, work dealing directly with the public, or experience reviewing, monitoring, determining eligibility for, and/or administering specified or other public assistance programs may substitute for the required education on a year-for-year basis.
- No special requirements regarding age, licensure, or regulation are specified.
- Experience working with the public.
- Strong verbal and written communication skills.
- Good time-management and organizational skills.
- Ability to work well under pressure.
- Willingness to work as part of a team.
- Submit to a fingerprint-based criminal background check by the Kentucky State Police and FBI.
Responsibilities
- Interview clients for Basic Public Assistance programs.
- Gather, complete, and review required documentation.
- Participate in formal and on-the-job training and observe other staff.
- Track processing deadlines for timely case activity and case hearings.
- Learn to identify resources and appropriate referrals.
- Learn to operate computer terminals and personal computers and prepare and maintain case records.
- Enter case information into the computer.
Benefits
- Eligible for overtime pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
