Family Support Specialist (Efmp)

Air Mobility Command • MacDill AFB, FL

13d • Onsite

About The Position

The purpose of this position is to assist families and leadership in managing the competing demands of the military mission and family. Duties Provides on-site, direct customer service at the squadron level, via satellite or embedded Military and Family Readiness Center (M&FRC) offices; serves as the EFMP consultant for unit consultations. Provides non-clinical case management; conducts family needs assessments to identify and evaluate their situational stressors and determines services for appropriate assistance. Serves as primary POC for unit/community education, training, awareness, and outreach activities. Provides a basic level of support to other Military and Family Readiness Center (M&FRC) programs to support a higher level of service to EFMP families.

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• A security clearance may be required
• If authorized, PCS will be paid IAW JTR and AF Regulations.
• If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement.
• This position is subject to provisions of the DoD Priority Placement Program
• The work requires the employee to drive a motor vehicle. An appropriate, valid driver’s license is required for the position.
• Disclosure of Political Appointments
• Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.
• Work occasionally requires travel away from the normal duty station on military or commercial aircraft as well as travel in the local area by motor vehicle.
• Personal data to which the incumbent has access are controlled by the Privacy Act of 1974 and must be safeguarded appropriately.
• This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing.
• Behavioral or social science or related disciplines appropriate to the position.
• Four years of appropriate experience that demonstrate that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
• Combination of education and experience that provides the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
• Applicants must have at least one (1) year of specialized experience at the next lower grade GS-09, or equivalent in other pay systems.
• Knowledge of the concepts, principles, theories, and practices relating to one or more of the social or behavioral sciences in relation to work in a family support capacity with special needs families.
• Knowledge of the practical aspects of social services delivery systems, including those administered by federal agencies and non-standardized community and state service providers in the local area, as well as the variety of practices, procedures, and methods utilized for accessing them.
• Skill in conducting interviews with and counseling families and individuals with a wide variety of special needs, some of whom have multiple needs, to establish the nature and extent of concerns and issues, receive and assimilate information, encourage enrollment, provide assistance in developing goals and plans, and determine appropriate referral services and/or options.
• Skill in establishing and maintaining effective working relationships using tact and diplomacy in interactions with leadership, on-and off base service agencies, state and local governments, and civic leaders to identify available services and gaps in services for families with special needs in a military environment, advocate for the families, and partner to achieve objectives.
• Ability to assess and measure organizational trends, concerns, and needs; identify gaps in available services; report on; and provide recommendations for the development and implementation of effective plans and tools to address issues.
• Ability to communicate effectively both orally and in writing.

Nice To Haves

• May occasionally be required to work other than normal duty hours (evenings, weekends, and holidays).

Responsibilities

• Provides on-site, direct customer service at the squadron level, via satellite or embedded Military and Family Readiness Center (M&FRC) offices; serves as the EFMP consultant for unit consultations.
• Provides non-clinical case management; conducts family needs assessments to identify and evaluate their situational stressors and determines services for appropriate assistance.
• Serves as primary POC for unit/community education, training, awareness, and outreach activities.
• Provides a basic level of support to other Military and Family Readiness Center (M&FRC) programs to support a higher level of service to EFMP families.
• Designs, manages, develops, and implements procedures to monitor, analyze and document service effectiveness.
• Forges bonds and adopts the norms and culture of each organization as a way to blend in and belong.
• Applies a variety of analytical techniques to formulate and solve problems to include conducting family questionnaires.
• Develops, updates, and maintains EFMP education, outreach, educational activities and public affairs programs, to include awareness briefings for command, unit, community organizations, individuals, families, and distinguished visitors.
• Consults and educates commanders, unit leadership, installation stakeholders, and EFMP sponsors on the benefits of EFMP enrollment.
• Markets and assists with coordination of respite care use, special needs educational activities, events, camps, support groups, special events, and workshops for assigned families.
• Meets and accompanies family members at off-site locations to attend meetings for moral support as it relates to EFMP matters.
• Designs, develops, manages, and attends a variety of educational forums, activities and briefings to enhance community capacity and assists the special needs community in improving work/life skills and knowledge of available resources.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level