Family Support Services Supervisor - LICSW

Integritus Healthcare•Springfield, MA

11d•$90,000 - $100,000

About The Position

The Family Support Services Supervisor coordinates all aspects of patient social services—including social work, chaplaincy, and bereavement—as well as volunteer coordination and community outreach. The role establishes, implements, and evaluates goals and objectives to promote quality standards and contribute to the organization’s mission and philosophy. The supervisor oversees the Family Support Services Department under the direct oversight of the Executive Director. The team includes the Volunteer Coordinator, Bereavement Coordinator, Chaplains, Social Workers, and Integrative Therapists. The position also maintains a manageable caseload and may have administrator on-call responsibilities as needed. This is a full-time, 40-hour-per-week position. Travel is required. Work may involve exposure to infections or contagious diseases, contact with patients in varied circumstances, unpredictable situations, emergencies or crises, and extremes of heat and cold. The role requires driving in various weather conditions and is classified as OSHA exposure Category II.

Requirements

At least two years of experience in health care.
Graduate of a master’s program in social work accredited by the Council on Social Work Education.
Current Massachusetts LICSW licensure.
Current CPR certification.
Valid driver’s license.
Understanding of hospice philosophy and issues of death and dying.
Good verbal and written communication and organizational skills.
Ability to deal tactfully with patients, families, and the community.
Autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
Demonstrated skills in family counseling and/or group facilitation.
Ability to solve problems, delegate responsibility, and encourage high-level performance from the Family Support Team.
Ability to understand and implement quality improvement processes.

Nice To Haves

Experience in hospice care.
Certification in a specialty field, such as family counseling or death and dying.
Knowledge of corporate business management, governmental regulations, CHAP standards, local and state resources, assistance programs, and Medicare/Medicaid.

Responsibilities

Supervise and coordinate the Family Support Services Department.
Develop and implement departmental objectives, policies, procedures, and job descriptions.
Ensure Family Support Services are consistent with patients’ plans of care and standards of practice.
Ensure compliance with state, federal, and CHAP regulatory requirements.
Coordinate improved work methods and procedures so services are delivered according to policy.
Oversee coordination of care with clinical service providers to ensure seamless service delivery.
Assist with recruiting, selection, orientation, and evaluation, and directly manage Family Support Services Team members.
Coordinate and supervise assessment, planning, implementation, and evaluation of clinical care provided by the Family Support Team.
Ensure clinical records are documented in compliance with state, federal, and CHAP standards.
Work with the Executive Director on strategic planning, including identifying opportunities for additional or improved services to address unmet customer needs.
Maintain a working knowledge of social work and share relevant information with organizational personnel.
Maintain knowledge of contractual relationships and ensure services comply with contractual provisions.
Maintain knowledge of community resources and help referral sources access resources not provided by the organization.
Help patients and families address practical needs related to or exacerbated by terminal illness, including by connecting them with community resources.
Collaborate with the Clinical Educator to plan and implement in-service and continuing education programs for the Family Support Services Team.
Attend and actively participate in weekly IDT meetings.
Participate in the quality improvement process.
Monitor caseloads, assign staff to new cases, review documentation for staff training and quality, maintain staff-to-caseload ratios, and ensure timely responses to referrals and client needs.
Coordinate and develop community outreach services and presentations.
Perform administrator on-call responsibilities as needed.
Maintain a manageable caseload.
Perform other duties as assigned.