Family Support Services Supervisor - LICSW

Integritus Healthcare•Greenfield, MA

1d•$90,000 - $100,000

About The Position

The Family Support Services Supervisor coordinates all aspects of patient social services, including social work, chaplaincy, and bereavement, as well as volunteer coordination and community outreach. The role establishes, implements, and evaluates goals and objectives that support quality standards and the Pioneer Valley Hospice & Palliative Care mission and philosophy. The supervisor leads the Family Support Services Department under the direct oversight of the Executive Director and oversees the Volunteer Coordinator, Bereavement Coordinator, Chaplains, Social Workers, and Integrative Therapists. The supervisor ensures services are consistent with plans of care, standards of practice, applicable regulations, and contractual provisions. The role coordinates care with clinical service providers, manages staff and caseloads, supports recruitment and staff development, maintains documentation quality, contributes to strategic planning and quality improvement, and develops community outreach. The position also assists patients and families with practical needs and access to community resources, participates in weekly interdisciplinary team meetings, maintains a manageable caseload, and may carry administrator on-call responsibilities as needed. This is a full-time, 40-hour-per-week position with required travel. Working conditions may involve exposure to infections and contagious diseases, contact with patients in varied circumstances, unpredictable situations, emergency or crisis situations, and extremes of heat and cold. The role requires driving in varying weather and road conditions. Uniform or dress requirements beyond company policy are listed as none.

Requirements

At least two years of experience in health care.
Graduate of a master’s program in social work accredited by the Council on Social Work Education.
Current Massachusetts LICSW licensure.
Current CPR certification.
Valid driver’s license.
Good verbal and written communication and organizational skills.
Ability to deal tactfully with patients, families, and the community.
Ability to demonstrate autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
Demonstrated skills in family counseling and/or group facilitation.
Ability to solve problems, delegate responsibility, and encourage high-level performance from the Family Support Team.
Ability to understand and implement quality improvement processes.

Nice To Haves

Experience in hospice care.
Certification in a specialty field, such as family counseling or death and dying.
Knowledge of corporate business management, governmental regulations, CHAP standards, local and state resources, assistance programs, and Medicare/Medicaid.

Responsibilities

Supervise and coordinate the Family Support Services Department under the direct oversight of the Executive Director.
Develop and implement departmental objectives, policies, procedures, and job descriptions.
Ensure Family Support Services are delivered consistently with plans of care and standards of practice, and comply with state, federal, and CHAP requirements.
Coordinate improvements to work methods and procedures to ensure services are delivered according to policy.
Oversee coordination of care with clinical service providers to support seamless service delivery.
Assist with recruiting, selecting, orienting, and evaluating team members, and directly manage the Family Support Services Team.
Coordinate and supervise assessment, planning, implementation, and evaluation of clinical care by Family Support Team members.
Ensure clinical records are properly documented in compliance with state, federal, and CHAP standards.
Work with the Executive Director on strategic planning, including identifying opportunities for additional or improved services to address unmet customer needs.
Maintain working knowledge of social work and share relevant information with organizational personnel.
Maintain knowledge of PVHPC contractual relationships and ensure services follow contractual provisions.
Maintain knowledge of community resources and help referral sources access resources when PVHPC does not provide the needed services.
Help patients and families address practical needs related to or exacerbated by terminal illness, including through community resources.
Collaborate with the Clinical Educator to plan and implement in-service and continuing education for the Family Support Services Team.
Attend and actively participate in weekly IDT meetings.
Participate in the PVHPC quality improvement process.
Monitor the Family Support Services caseload, assign staff to new cases, review documentation for staff training and quality, maintain staff-to-caseload ratios, and ensure timely responses to referrals and client needs.
Coordinate and develop community outreach services and presentations.
Perform administrator on-call responsibilities as needed.
Maintain a manageable caseload.
Perform other duties as assigned.