Family Services Supervisor

Virginia Department of Social Services•Manassas Park, VA

2d•$80,000

About The Position

The Family Services Supervisor supervises staff who provide direct services to support the social, health, economic, behavioral, and emotional functioning of individuals and families served by Local Departments of Social Services. The supervisor leads, trains, and develops staff; monitors case-management services; sets and enforces unit work objectives; evaluates programs and budgets; applies human-resource practices; maintains working relationships with community partners; recommends policy changes based on program effectiveness; handles difficult or dangerous cases; interprets programs for agencies and the public; and participates in community planning and resource development. The role provides on-call, after-hours backup coverage and regular backup supervision for on-call Services Unit workers. Program areas include CSA, Foster Care, Adoption, Adult Protective Services, Child Protective Services, Adult Services, and Childcare. The position reports to the agency’s Director. The employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Requirements

Bachelor’s degree in a human services field, or a bachelor’s degree in any field plus at least two years of appropriate, related experience in a human services area, as specified in Section 22VAC40-670-20 of the Administrative Code of Virginia.
Knowledge of effective supervision principles and practices.
Knowledge of policies, procedures, and regulations governing direct service programs.
Knowledge of human services program literature and casework supervision principles and practices.
Knowledge of customer and personal service processes, including needs assessment, service quality standards, and satisfaction evaluation.
Knowledge of employment or social work principles, practices, and treatment modalities.
Knowledge of social, economic, health, and employment problems affecting individuals, groups, and communities.
Skill operating a personal computer, associated software, and a motor vehicle.
Ability to plan and manage work activities and assist others with planning and management.
Ability to develop programs and procedures and make decisions in difficult situations.
Ability to communicate effectively orally and in writing.
Ability to apply treatment and intervention approaches.
Ability to interpret human services laws, policies, and regulations, ensure compliance, and recommend changes.
Ability to supervise staff working with clients; analyze situations and make sound judgments within applicable laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.
Willingness to provide on-call, after-hours backup coverage.
Applicants are subject to criminal-history, Central Registry, DMV/driving-record, and pre-employment drug/alcohol checks, including fingerprint checks, local agency checks, employment and reference verification, education verification, and other checks requested by the hiring authority; credit checks may be conducted when relevant to employment.

Nice To Haves

Considerable experience in assigned program areas or human services programs and completion of required training programs.
Supervisory experience or experience in a leadership role.
Experience in Foster Care/Adoption, CPS/Adult Services, and CSA.
BSW or MSW degree.
Social work supervision experience.
Work experience as a Social Worker or Family Services Worker in a Virginia Local Department of Social Services (LDSS).
Equivalent combination of training and experience providing the required knowledge, skills, and abilities.

Responsibilities

Directly supervise the Family Services Specialists unit.
Identify families who may benefit from agency support to help maintain children in their homes or with relatives or kin in their communities.
Ensure staff identify safety and risk concerns and work to reduce the recurrence of child maltreatment.
Oversee court-ordered work and meet regularly with staff to review case progress and service implementation.
Collaborate with unit supervisors and agency leadership in the overall management of the agency.
Close cases in a timely manner and ensure Family Services Specialists follow mandated and best-practice guidance to ensure child safety.
Perform casework for high-profile or conflict-of-interest cases from other localities when requested by the agency Director.
Set and enforce objectives for the quality and quantity of work performed by the unit.
Review data and reports, determine unit needs based on outcomes, and provide statistical data.
Train new staff in program areas and agency operations; monitor progress through monthly coaching notes and hands-on learning as needed.
Manage staff training and recommend additional training based on individual development needs.
Complete semi-annual staff performance reviews and establish goals for staff performance and growth.
Attend regularly scheduled meetings and participate in Family Partnership Meetings.
Provide training and education to community partners regarding child protective services.
Evaluate social services programs and budgets associated with the child protective services program.
Apply appropriate human-resource practices in staff supervision.
Establish and maintain working relationships with community partners, including law enforcement, court personnel, and school staff.
Provide sound judgment and guidance to staff during high-stress cases to ensure compliance with agency and state policies and procedures.
Communicate effectively orally and in writing.
Maintain working knowledge of service-related programs to support daily unit operations and on-call situations.
Provide regular backup supervision for all on-call workers in the Services Unit.
Perform other assigned duties.
Work in the community emergency shelter in the event of a natural disaster or emergency.