Supervisor Family Centered Services

Boys Town • Council Bluffs, IA

2d

About The Position

The Supervisor Family Centered Services provides in-home intervention to children and families using a skill-based, solution-focused model. The role helps families adopt positive solutions by teaching skills and behavioral techniques and by accessing community resources and support. The supervisor oversees the safe and effective delivery of services, supervises and develops staff, supports service planning and case review, monitors records and program outcomes, and maintains compliance with contractual, regulatory, program, and accreditation standards. The position also supports referrals, family advocacy, crisis intervention, community relationships, and ongoing program development. The supervisor is continuously or rotationally on call to support staff and families as needed.

The position may include becoming a certified Common Sense Parenting instructor and conducting courses at designated locations, as well as providing outreach, prevention, and educational services to youth and families. The supervisor works in varied indoor and outdoor environments, including potentially stressful or aggressive situations, and may visit homes with substandard living conditions or pets. Boys Town describes its workplace as a culture of belonging that respects employees’ individual strengths, views, and experiences.

Requirements

• Bachelor’s degree in Human Services or a related field.
• At least 2 years of experience, including work with children and families.
• Valid driver’s license with a good driving record and successful completion of an annual Motor Vehicle Registration check.
• Ability to provide personal transportation for job-related travel; mileage is reimbursed.
• Meet auto insurance requirements established by Boys Town policy and/or applicable state and local laws.
• Be available on call continuously or on a rotational basis to provide support.
• A license may be required depending on the contract.
• For Central Florida, obtain CPR certification during pre-service training as required by contract.
• Solid understanding of the philosophy and function of public assistance and social services systems.
• Knowledge of recognized interventions, including risk assessment and crisis intervention.
• Knowledge of youth-care regulatory requirements and ability to learn, apply, and explain complex child-welfare regulations and policies.
• Ability to work independently with flexibility and personal integrity, and to work effectively with youth, staff, and support agencies.
• Knowledge of community resources, service providers, community organizations, and related human services in the geographical area.
• Ability to communicate professionally and articulately with people at all organizational levels and external contacts while maintaining confidentiality.
• Computer skills in Microsoft Office.
• Ability to lead a team and supervise family intervention services, and knowledge of and compliance with statutes and policies affecting the target population.
• Strong knowledge of the Boys Town model.

Nice To Haves

• Master’s degree.
• Management and supervisory experience.
• Experience working with children and families in community-based programs or Boys Town programs.

Responsibilities

• Oversee and support the safe and effective provision of services, including staff adherence to safety and boundary policies.
• Provide employees with ongoing supervision, education, and training related to safety and abuse risk; respond confidentially to reports of suspicious or inappropriate behavior and follow mandated abuse-reporting requirements.
• Contribute to program development and assume responsibility for delivering services to children and families.
• Supervise consultants in developing, monitoring, and reviewing service plans and subsequent plans throughout care.
• Assess staff problems and develop strategies to address them.
• Advocate for children and families.
• Monitor records and documentation—including service plans, forms, reports, case notes, narratives, outcome measures, and demographics—for appropriate and timely completion.
• Assist with accepting and screening program referrals.
• Supervise and participate in service-planning reviews, progress reviews, staff meetings, and case reviews.
• Ensure appropriate direct contact with families under program requirements and remain available to staff and families for crisis intervention as needed.
• Promote safety through ongoing training and supervision and model professionalism and respect.
• When trained and certified, conduct Common Sense Parenting courses at designated locations as assigned.
• Provide outreach and prevention services, including community awareness and informational or educational programs for youth and families, as required.
• Assume supervisory and administrative responsibility for In-Home Family Services.
• Provide and document regular ongoing supervision for consultants.
• Assist with screening, hiring, and directing program staff; train staff and observe and direct consultants in the field.
• Develop and monitor consultants’ career paths, emphasizing educational and experiential requirements for advancement.
• Build and maintain relationships with community funding entities, government agencies, service providers, community support resources, and program consumers.
• Develop and maintain data-collection systems and provide required data.
• Establish and implement systems to predict and prevent potential problems.
• Review staff data to ensure compliance with program guidelines and use data to improve efficiency, outcomes, and staff development.
• Implement and ensure compliance with contractual, regulatory, program, and accrediting-body standards; provide required documents and maintain certifications and licensures.
• Manage notifications of changes in professional status or standing that may affect employment status or program compliance.
• Perform other duties as assigned to meet organizational needs and serve as a role model for Boys Town’s mission and values.

Benefits

• Reduced- or no-cost visits for employees and enrolled dependents for services provided by a Boys Town provider at a Boys Town location.
• Low- or zero-dollar copays on certain maintenance drugs through pharmacy benefits.
• No-cost mental health visits with an in-network provider.
• Generous match on a 401(k) or 401(k) Roth account.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager