Supervisor Family Centered Services

Boys Town • Council Bluffs, IA

4d

About The Position

The Supervisor Family Centered Services oversees in-home family intervention services for children and families, using a skill-based, solution-focused model. The role supervises Consultants, supports safe and effective service delivery, and ensures services and documentation comply with program, contractual, regulatory, and accreditation requirements. The supervisor contributes to program development, supports staff training and career growth, coordinates with community partners, and remains available for crisis intervention as required.

The position requires working effectively with children, families, employees, and community agencies while maintaining confidentiality and professional boundaries. Duties take place in varied indoor and outdoor environments, including potentially stressful or aggressive situations and homes with substandard living conditions or pets. Boys Town describes its workplace as a culture of belonging and provides employee benefits and opportunities for professional development.

Requirements

• Bachelor’s degree in Human Services or a related field.
• At least 2 years of experience, including working with children and families.
• Valid driver’s license and good driving record; must pass an annual Motor Vehicle Registration check.
• Ability to provide personal transportation for job travel; mileage is reimbursed.
• Meet auto insurance requirements established by Boys Town policy and/or applicable state and local laws.
• Availability for continuous or rotational on-call support.
• A license may be required depending on contract.
• For Central Florida, CPR certification obtained during pre-service training is required by contract.
• Solid understanding of the philosophy and function of public assistance and social services systems.
• Knowledge of recognized interventions, including risk assessment and crisis intervention.
• Knowledge of youth-care regulatory requirements and ability to learn, apply, and explain complex child-welfare regulations and policies.
• Ability to work independently and demonstrate flexibility, personal integrity, and effectiveness with youth, staff, and support agencies.
• Knowledge of local community resources, service providers, community organizations, and related human services.
• Ability to communicate professionally and articulately with people at all organizational levels and external contacts while maintaining confidentiality.
• Computer skills, including Microsoft Office.
• Ability to lead a team and supervise family intervention services; knowledge of and compliance with statutes and policies affecting the target population.
• Strong knowledge of the Boys Town model.
• Ability to maintain sufficient strength, agility, and endurance to perform job duties during stressful physical, mental, and emotional situations without compromising personal or others’ health and well-being.

Nice To Haves

• Master’s degree.
• Management and supervisory experience.
• Experience working with children and families in community-based programs or Boys Town Programs.

Responsibilities

• Oversee and support the safe and effective provision of services, including employee adherence to safety and boundary policies.
• Attend assigned safety and abuse risk management training; provide ongoing staff supervision and education related to safety and abuse risk; respond confidentially to reports of suspicious or inappropriate behavior; and follow mandated abuse reporting requirements.
• Contribute to program development and assume responsibility for delivering services to children and families.
• Supervise Consultants in developing, monitoring, and reviewing service plans and subsequent plans throughout care.
• Assess staff problems and develop strategies to address them; advocate for children and families.
• Ensure records and documentation—including service plans, forms, reports, case notes, narratives, outcome measures, and demographics—are completed appropriately and on time.
• Assist with accepting and screening program referrals.
• Supervise and participate in service-planning reviews, progress reviews, staff meetings, and case reviews.
• Ensure appropriate direct contact with families under program requirements and remain available to staff and families 24/7 for crisis intervention as needed.
• Promote safety through training and supervision and professionalism through role modeling and respectful conduct.
• May train as a certified Common Sense Parenting Instructor and, if certified, conduct assigned courses at designated locations.
• May provide outreach and prevention services, including community awareness and informational or educational programs for youth and families.
• Assume supervisory and administrative responsibility for In-Home Family Services.
• Provide and document regular, ongoing supervision for Consultants; assist with screening, hiring, directing, and training program staff; and observe and guide Consultants in the field.
• Develop and monitor Consultants’ career paths, emphasizing education and experience needed for increased program responsibility.
• Build and maintain relationships with community funding entities, government agencies, service providers, family-support resources, and program consumers.
• Develop and maintain data collection systems, provide required data, and establish systems to predict and prevent potential problems.
• Review staff data to verify adherence to program guidelines and use data to improve efficiency, outcomes, and staff development.
• Implement and ensure compliance with contractual, regulatory, program, and accreditation standards; provide required documents and maintain certifications and licensures.
• Manage notifications of changes in professional status or standing that may affect job status or program compliance.
• Serve as a role model in activities and behaviors reflecting the values and principles of the Boys Town mission.
• Perform other duties as assigned to meet organizational needs.

Benefits

• Reduced- to no-cost visits for employees and enrolled dependents receiving services from a Boys Town provider at a Boys Town location.
• Pharmacy benefits with low- to zero-dollar co-pays on certain maintenance drugs.
• No-cost mental health visits with an in-network provider.
• Generous match on 401(k) or 401(k) Roth accounts.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager