Family Services Supervisor

Virginia Department of Social Services•Manassas Park, VA

About The Position

The Family Services Supervisor oversees staff who provide direct services supporting the social, health, economic, behavioral, and emotional functioning of individuals and families served by Local Departments of Social Services. The role supervises, trains, leads, and develops staff; monitors case management services; and sets and enforces standards for the quality and quantity of unit work. Program areas include CSA, Foster Care, Adoption, Adult Protective Services, Child Protective Services, Adult Services, and Childcare. The supervisor works with families and staff to promote child safety and family stability, oversees court-ordered work, reviews case progress, and ensures cases are completed in a timely manner and in accordance with mandated and best-practice guidance. The position also evaluates programs and budgets, uses data to assess unit needs and outcomes, trains and evaluates staff, and maintains relationships with community partners. The role provides backup supervision for on-call workers and requires on-call, after-hours backup coverage. The position reports to the agency’s Director.

Requirements

Bachelor’s degree in a Human Services field, or a bachelor’s degree in any field and at least two years of appropriate, related experience in a Human Services area, as specified in Section 22VAC40-670-20 of the Administrative Code of Virginia.
Knowledge of effective supervision principles and practices; policies, procedures, and regulations for direct service programs; human services literature; casework supervision; customer and personal service processes, including needs assessment, service quality, and satisfaction evaluation; employment and/or social work principles, practices, and treatment modalities; and social, economic, health, and employment problems affecting individuals, groups, and communities.
Skill in using a personal computer and associated software and operating a motor vehicle.
Ability to plan and manage work activities and assist others in planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively orally and in writing; apply treatment and intervention approaches; interpret human services laws, policies, and regulations, ensure compliance, and recommend changes; supervise staff working with clients; analyze situations and make sound judgments within applicable laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.
Willingness to provide on-call, after-hours backup coverage.
Willingness to work in the community emergency shelter in the event of a natural disaster or emergency.
Applicants are subject to criminal history and Central Registry searches, a DMV/driving record check, pre-employment drug/alcohol screens, fingerprint checks, local agency checks, employment and reference verification, education verification, relevant credit checks, and other checks requested by the hiring authority.

Nice To Haves

Considerable experience in assigned program areas or human services programs and completion of required training programs.
Supervisory experience or experience in a leadership role.
An equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Experience in Foster Care/Adoption, CPS/Adult Services, and CSA.
BSW or MSW degree.
Social work supervision experience.
Work experience in a Virginia Local Department of Social Services as a Social Worker or Family Services Worker.

Responsibilities

Provide direct supervision to a unit of Family Services Specialists.
Identify families who may benefit from agency support to maintain children in their homes or with relatives or kin in their communities.
Ensure staff identify safety and risk concerns and work to reduce recurrence of child maltreatment.
Oversee court-ordered work and meet regularly with staff to review case progress and service implementation.
Collaborate with unit supervisors and agency leadership in managing the agency.
Ensure cases are closed timely and staff follow mandated requirements and best-practice guidance to protect child safety.
Perform casework for high-profile or conflict-of-interest cases from other localities when requested by the agency Director.
Set and enforce objectives for the quality and quantity of unit work; review data, determine unit needs based on outcomes, and provide statistical data from reviewed reports.
Train new staff in program areas and agency operations; monitor progress through monthly coaching notes and hands-on learning as needed.
Manage staff training and recommend additional training based on individual development needs.
Complete semi-annual staff performance reviews and establish goals for staff performance and growth.
Attend regularly scheduled meetings and participate in Family Partnership Meetings.
Provide training and education to community partners regarding child protective services.
Evaluate social services programs and budgets associated with the child protective services program.
Apply appropriate human resource practices in staff supervision.
Establish and maintain working relationships with community partners, including law enforcement, court personnel, and school staff.
Provide sound judgment and guidance to staff during high-stress cases to support compliance with agency and state policies and procedures.
Communicate effectively orally and in writing.
Maintain working knowledge of service-related programs to support unit operations and on-call situations.
Provide regular backup supervision for on-call workers in the Services Unit.
Perform other assigned duties.