Family Services Supervisor - Adoptions

City of Portsmouth•Portsmouth, VA

About The Position

Under general supervision, the Family Services Supervisor performs professional and supervisory duties involving individualized service plans and provides administrative oversight of professional staff. The position supervises the Adoptions and Resource Unit and reports to the Chief of Services or the Assistant Director of Social Services. The supervisor guides family services workers and supervisors on case-related matters, policies, procedures, and agency initiatives; oversees service quality and workload; reviews case records and service plans; manages staff and program resources; and supports program administration. The role also includes case consultation, community education, reporting, expenditure oversight, program evaluation, emergency response, and participation in required child welfare and community activities. On-call coverage is required on a 24-hour rotational basis.

Requirements

Bachelor's degree in a human services field (such as Social Work, Human Services, Sociology, Psychology, Family and Child Development, Counseling, Rehabilitation Counseling, Clinical Psychology, Gerontology, or Guidance and Counseling) and 5–7 years of experience in Social Services or a Child Welfare Unit; alternatively, a bachelor's degree in any field and 7–9 years of experience in human services or case management work, plus 3–5 years of responsible supervisory experience.
Considerable knowledge of local, state, and federal laws, rules, and regulations governing Social Services programs.
Considerable knowledge of Social Services policies, procedures, forms, documents, and manuals related to individualized service plans.
Considerable knowledge of social work principles, techniques, and practices and their application to individualized service plans.
Ability to supervise, guide, and assist employees; analyze and apply standards; compile technical information and prepare clear reports; and communicate effectively orally and in writing.
Ability to explain program rules and policies to applicants and the public, handle confidential files discreetly, and exercise tact and judgment.
Acceptable general background check, including local and state criminal history and sex offender registry checks; must not be listed as having a founded child abuse or neglect complaint.
Valid driver's license with an acceptable driving record.
Available for on-call work on a 24-hour rotational basis to respond to emergencies and routine situations.
Completion of mandatory child protective services and adult protective services training.
In a declared City of Portsmouth emergency, work shelter duty and other assigned duties needed to provide for community safety and care.
Ability to operate automated office equipment, including computers, adding machines, calculators, copiers, fax machines, and telephones.
Ability to exert up to 20 pounds of force occasionally and negligible force frequently or constantly to move objects; work is primarily sedentary, with possible periods of walking or standing.
Ability to read and prepare correspondence, reports, records, forms, statistical summaries, and policy materials; speak to groups; follow instructions; and communicate using technical or professional terminology.
Ability to apply logical or scientific reasoning, interpret technical instructions, use basic mathematical operations and percentages, interpret graphs, and coordinate hands and eyes while operating office equipment.

Nice To Haves

Master of Social Work (MSW).
Previous Child Protective Services (CPS) experience.

Responsibilities

Provide day-to-day guidance to family services workers and supervisors on case matters, policies, procedures, and agency initiatives.
Ensure acceptable quality and quantity of services; plan caseloads, assign cases, review case records, and review and approve service plans, case assessments, and other reports requiring supervisory review.
Supervise and administer the unit, including monitoring expenditures, staff development and training, succession planning, performance management, employee relations, and work prioritization and assignment.
Evaluate resource needs and manage the effective deployment of resources.
Educate professional communities and the public about agency programs and policies; prepare statistical reports and maintain records.
Approve and monitor program expenditures, credit authorizations, and purchase orders for customer services.
Prepare and monitor daily field and attendance logs; remain knowledgeable about program activities and subordinate caseloads; assume responsibilities in a subordinate's absence.
Review individual cases, assist with unusual or difficult cases, and assist Family Services Specialists and Family Services Supervisors with court preparation.
Interview applicants, evaluate program effectiveness, and make changes as necessary.
Research and evaluate community resources and consult with specialists from other agencies.
Perform emergency operations, including emergency shelter and disaster relief activities as needed; participate in Food Commodity Distribution as needed.
Assume responsibility for the accuracy of Child Protective Services investigations.
Serve as a Family Assessment and Planning Team representative and Virginia Enhanced Maintenance Assessment Tool evaluator; conduct VEMAT training.
Participate in civil defense and community activities.
Provide on-call coverage for workers while the agency is closed.
Complete other related work as required, with individual assignments determined by the supervisor based on workload and department needs.
Plan, organize, direct, and monitor work and resources; communicate expectations, provide feedback and training, delegate duties, and support staff performance and development.
Adhere to city policies and safety standards and maintain effective working relationships with staff, clients, professionals, and the public.