Family Services Supervisor

Virginia Department of Social Services • Stuart, VA

2d

About The Position

The Family Services Supervisor supervises staff who provide direct services to individuals and families through Local Departments of Social Services. The role supports and monitors services intended to foster and sustain clients’ social, health, economic, behavioral, and emotional functioning. The supervisor trains, leads, and develops staff and monitors case management services. This position is distinguished from the Family Services Manager, who supervises Family Services Supervisors and manages direct-services program performance.

Requirements

• Bachelor’s degree in a Human Services field, or a bachelor’s degree in any field plus at least two years of appropriate and related experience in a Human Services area, as specified in Section 22VAC40-670-20 of the Administrative Code of Virginia.
• Considerable experience in the assigned program area or human services programs.
• Completion of required training programs.
• Supervisory experience or work experience in a leadership role.
• Equivalent combinations of training and experience may qualify if they provide the required knowledge, skills, and abilities.
• Considerable knowledge of effective supervision principles and practices.
• Knowledge of policies, procedures, and regulations for direct-service programs; human services program literature; casework supervision; customer and personal services, including needs assessment, service quality standards, and satisfaction evaluation; employment and/or social work principles, practices, and treatment modalities; and social, economic, health, and employment problems affecting individuals, groups, and communities.
• Skill in operating a personal computer and associated software, and in operating a motor vehicle.
• Ability to plan and manage work, develop programs and procedures, make decisions in difficult situations, communicate effectively, apply treatment and intervention approaches, interpret and ensure compliance with human-services laws and policies, supervise client-service staff, make sound judgments, and train, evaluate, lead, and develop staff.

Nice To Haves

• A BSW or MSW degree.
• A Commonwealth of Virginia Social Worker license.

Responsibilities

• Supervise social workers, assistants, and other staff.
• Set and enforce objectives for the quality and quantity of work performed by the unit.
• Evaluate social service programs and program budgets.
• Apply appropriate human resource practices in staff supervision.
• Establish and maintain effective working relationships with others.
• Recommend policy changes based on evaluations of program effectiveness.
• Address difficult or dangerous cases.
• Explain and interpret programs to other agencies and the public.
• Participate in community planning and the development of new resources, jobs, and community work sites.
• Plan and manage work activities and assist others with planning and management.
• Develop programs and procedures.
• Make decisions in difficult situations.
• Communicate effectively orally and in writing.
• Apply treatment and intervention approaches.
• Interpret laws, policies, and regulations relating to human services, ensure compliance, and recommend needed changes.
• Supervise staff working with clients; analyze situations and make sound judgments within applicable laws, policies, and regulations.
• Train, evaluate, lead, and develop subordinate staff.
• Complete required training programs and maintain considerable experience in the assigned program area or human services programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager