Family Services Supervisor
About The Position
The Family Services Supervisor is the supervisory level within the Family Services occupational group. The role supervises staff who provide direct services to support and sustain the social, health, economic, behavioral, and emotional functioning of individuals and families served by Local Departments of Social Services. The supervisor trains, leads, and develops staff and monitors case management services. The position is distinguished from the Family Services Manager, who supervises Family Services Supervisors and manages direct-services program performance. The position oversees unit work quality and quantity, evaluates social service programs and budgets, applies human resource practices, and may handle difficult or dangerous cases. It also involves interpreting programs to other agencies and the public, recommending policy changes based on program effectiveness, and participating in community planning and resource development.
Requirements
- A bachelor's degree in a Human Services field, or a bachelor's degree in any field plus at least two years of appropriate and related experience in a Human Services area, as specified in Section 22VAC40-670-20 of the Administrative Code of Virginia.
- Considerable experience in the assigned program area or human services programs and completion of required training programs.
- Supervisory experience or work experience in a leadership role.
- An equivalent combination of training and experience that provides the required knowledge, skills, and abilities may be considered.
- Considerable knowledge of effective supervision; direct-service program policies, procedures, and regulations; human services program literature; casework supervision; customer and personal services, including needs assessment and service-quality evaluation; employment or social work principles, practices, and treatment modalities; and social, economic, health, and employment problems affecting individuals, groups, and communities.
- Skill in operating a personal computer and associated software, and in operating a motor vehicle.
- Ability to plan and manage work activities and assist others in planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively orally and in writing; apply treatment and intervention approaches; interpret and ensure compliance with human-services laws, policies, and regulations and recommend changes; supervise staff working with clients; analyze situations and make sound judgments within applicable laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.
Nice To Haves
- A BSW or MSW degree.
- A Commonwealth of Virginia Social Worker license.
Responsibilities
- Supervise social workers, assistants, and other staff.
- Set and enforce objectives for the quality and quantity of work performed by the unit.
- Evaluate social service programs and program budgets.
- Apply appropriate human resource practices in staff supervision.
- Establish and maintain good working relationships with others.
- Recommend policy changes based on evaluations of program effectiveness.
- Handle difficult or dangerous cases.
- Interpret programs to other agencies and the public.
- Participate in community planning and the development of new resources, jobs, and community work sites.
- Train, evaluate, lead, and develop subordinate staff and monitor case management services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
