Family Support Services Supervisor
About The Position
Brightpoint is a mission-driven human services organization focused on advancing the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions. The Family Support Services Supervisor leads staff addressing the educational, social, and emotional needs of early learners and families in family support programs at the Mitzi location and in the Englewood neighborhood. The role collaborates and networks with service providers, maintains community linkages, develops service agreements, and maintains a comprehensive directory of community resources. The supervisor administers family services across assigned program locations and oversees staff delivering integrated services to children and families. The role provides staff training, support, and guidance; ensures compliance with applicable standards and frameworks; collaborates across program content areas; and works with state and community partners to recruit families and improve access to services. The home office is the Mitzi Freidheim Child & Family Center, with support provided across the Mitzi Center Based program and Englewood neighborhood. Regular travel is required. Remote work opportunities of 1–2 days per week may be available depending on program needs and supervisor approval. The schedule is general business hours with some flexibility for special projects and evening or weekend recruitment events.
Requirements
- Bachelor’s degree in Social Work, Family Services, Family Studies, Human Services, Social Services, Counseling, or a related field; candidates without the required degree may be considered with an approved educational plan.
- Gateway Level 5 Family Specialist Credential; candidates without the required credential may be considered with an approved educational plan.
- At least 3 years of experience providing family support services.
- Ability to communicate in both English and Spanish.
- Valid driver’s license, insurance, and a reliable vehicle.
Nice To Haves
- Supervisory experience.
Responsibilities
- Administer the Family Service program area for assigned locations, ensuring an integrated and comprehensive system of services for children and families.
- Supervise Family Support Services staff and oversee their work to ensure full delivery of integrated services, including implementing personnel policies and practices.
- Manage personnel actions, including hiring, appraisals, leaves, promotions, salary changes, terminations, and associated documentation.
- Train, support, and guide staff to ensure high-quality and timely services to parents in compliance with Head Start Performance Standards, the Head Start Parent, Family and Community Engagement framework, ISBE, CPS, DFSS, and field best practices.
- Ensure active collaboration between Family Support Services staff and Site Managers, education, varied learners, health, ERSEA, and other content-area staff.
- Provide training and guidance to parents and community members on topics related to family and community partnerships.
- Collaborate with state and community partners to recruit children and families and enhance family access to services.
- Collaborate and network with service providers, maintain community linkages, and develop service agreements.
- Develop and maintain a comprehensive directory of community resources.
Benefits
- Medical, dental, and vision insurance.
- One scheduled week of paid agency closure time off each year.
- Additional flexible paid leave that accrues based on tenure.
- 11 paid holidays.
- Supplemental insurance options.
- 401(k) with match.
- Public Service Loan Forgiveness-eligible agency.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
